Jacob Larson
Avon,CT
Summary
A Marketing and Customer Service Manager with 5+ years of experience and an extensive skillset. Determined problem solver committed to forging strong relationships with both customers and coworkers alike.
Overview
7
7
years of professional experience
Work History
Marketing & Communications Executive
JakesOpalShop
Hartford, CT
01.2020 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided technical expertise and support for website design, development and implementation.
- Performed Product photography and processing using Adobe Photoshop and Adobe Illustrator
- Developed creative concepts for marketing campaigns and materials.
- Created visual designs for websites, logos, infographics, advertisements, brochures, and other collateral.
- Managed accounting operations, accounting close, account reporting and reconciliations.
Valley Etching, Engraving, and Design
Assistant Manger
Chicopee, MA
01.2019 - 12.2020
- Answered phone calls and responded to questions and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Configured financial accounting and controlling components such as General Ledger Accounting, Accounts Payable, Accounts Receivable, Asset Accounting, Cost Element Accounting, Cost Center Accounting, Profit Center Accounting and Internal Orders.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Analyzed plans, specifications and blueprints to understand product requirements.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Barista & Baker
Great American Donut Inc.
Simsbury, CT
01.2017 - 09.2019
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
High School Diploma -
East Granby High School
East Granby, CT06-2015
Some College (No Degree) - Computer Science And Programming
Central Connecticut State University
New Britain, CTSkills
- Interpersonal & written communication
- Customer Service
- Digital Technology Proficiency
- Adaptability & flexibility
- Teamwork
- Data Analysis
References
References available upon request.
Timeline
Marketing & Communications Executive
JakesOpalShop
01.2020 - Current
Valley Etching, Engraving, and Design
Assistant Manger
01.2019 - 12.2020
Barista & Baker
Great American Donut Inc.
01.2017 - 09.2019
High School Diploma -
East Granby High School
Some College (No Degree) - Computer Science And Programming
Central Connecticut State University
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