Jacob LeBlanc
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Booking Clerk
Richmond County Sheriff's Office
04.2022 - Current
- Provided follow through on all calls with confirmations and dissemination of approved information.
- Kept track of every inmate in custody by verifying head count with each deputy.
- Trained new staff members on booking procedures, ensuring consistent quality across all team members.
- Adhered strictly to county policies regulations regarding payment processing and data privacy.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Housed inmates according to charges and personal relationships.
Sales Manager
Miracle Method Of Augusta
03.2021 - 03.2022
- Assisted in recruiting top talent for the company, contributing to a high-performing work environment.
- Recruited and hired top-level talent to add value and expertise to entire company.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Coached and counseled all personnel, assisting with individual selling efforts and helping representatives reach targets.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Stay at Home Dad
Self-employed
01.2018 - 03.2021
Senior Sales Associate
AAFES
10.2016 - 01.2018
- Handled cash register operations and customer transactions to process payments.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Utilized "NICS" to facilitate background checks.
- Greeted customers and provided product advice to increase sales.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Supervisor
TELvista
08.2010 - 07.2016
- Mentored newly hired employees on policies and procedures and developed training material to use for reference.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained compliance with company policies, objectives, and communication goals.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted interviews to fill staffing needs.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Internal Help Desk and Supervisor Escalation
TELvista
03.2010 - 08.2010
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed and implemented customer service policies to enhance satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored technicians to effectively solve complex issues.
- Assisted customers requesting supervisor escalation.
Customer Service Agent
TELvista
03.2009 - 03.2010
- Worked as a customer service agent specializing in over the phone technical support for Verizon Fios customers
- This included solving complex issues with networking, email, cable television issues, and landline telephone issues while also identifying missed deadlines in the billing and dispatch departments
- Demonstrated high attention to detail, organization and management of multiple tasks simultaneously.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers in troubleshooting phone, tv, and internet services.
- Managed timely and effective repair or replacement of damaged or defective products.
- Responded proactively and positively to rapid change.
Sales Associate
Stage
01.2008 - 01.2009
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - Music Education
Henderson State University
Arkadelphia, ARDistinguished -
Pleasant Grove High School
Texarkana, TX01.2000
Skills
Book Keeping
Documentation And Reporting
Appointment Scheduling
Decision-Making
Quality Control
Inventory Control
Data Analysis
Complex Problem-Solving
Summary Of Achievements
- Henderson State University's University Scholarship
- Henderson State University Band Scholarship
- Distinguished high school diploma
Goal Statement
To excel to the highest point possible in my career while maintaining a positive attitude towards my employer, my customers and my colleagues.
Timeline
Booking Clerk
Richmond County Sheriff's Office
04.2022 - Current
Sales Manager
Miracle Method Of Augusta
03.2021 - 03.2022
Stay at Home Dad
Self-employed
01.2018 - 03.2021
Senior Sales Associate
AAFES
10.2016 - 01.2018
Supervisor
TELvista
08.2010 - 07.2016
Internal Help Desk and Supervisor Escalation
TELvista
03.2010 - 08.2010
Customer Service Agent
TELvista
03.2009 - 03.2010
Sales Associate
Stage
01.2008 - 01.2009
No Degree - Music Education
Henderson State University
Distinguished -
Pleasant Grove High School