Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Jacob Lee

Las Vegas,Nevada

Summary

Knowledgeable professional in Operations Management and insurance claim adjuster. Experience in customer service, sales, retail management, inventory control, claims adjuster and project management. Diligent and motivated to learn, excels in verbal and written communication. Able to analyze and provide solutions to a wide variety of problems. College graduate (3.80 GPA) with a B.A in Operations Management. Insurance claims adjuster licensed in Arizona.

Overview

13
13
years of professional experience

Work History

Manager in Training

POOLCORP
07.2023 - 10.2023
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Gained knowledge of company policies, protocols and processes.

Distribution Operations Intern

POOLCORP
03.2023 - 07.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Prepared project presentations and reports to assist senior staff.
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.

Independent Property Adjuster

INGLE MARTIN & ASSOCIATES
01.2022 - 10.2022
  • Receive and manage multiple claims to determine coverage as stated in the insurance policy
  • Gather information and evidence from insured persons, vendors, relevant witnesses to write estimates and determine coverage
  • Inspect the damaged property to determine damages
  • Generate estimates using Xactimate computer software
  • Understanding and application of various policy coverage limits
  • Maintain open communication with the customers by meeting and empathizing with their needs
  • Licensed claims adjuster in Arizona.

Sales Associate

FURNITURE ROW
02.2021 - 10.2021
  • Greets customers and ascertains what each customer wants or needs
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customers' needs and desires
  • Compute sales prices, total purchases, assist customer in finance options
  • Answer questions regarding the store and its merchandise
  • Follow up with customers after the sales to assist them in any with any problems or concerns.

Assistant Manager Trainee/Assistant Manager

BIG 5 SPORTING GOODS
01.2020 - 02.2021
  • Directs and supervises six employees engaged in sales, customer service, inventory, and reconciling cash receipts
  • Assists the store in meeting projected sales goals by conducting ongoing training with employees utilizing positive management skills
  • Resolves customer complaints by utilizing conflict resolution skills and reflective listening
  • Enforces safety, health, and security rules by completing monthly checklists and holding monthly safety meetings with employees
  • Processes incoming inventory to ensuring proper pricing and correct placement and display of items
  • Responsible for opening, closing, and reconciling the safe and cash registers on daily basis
  • Learned and implemented COVID-19 cooperate policies allowing company to reopen quickly.

Concrete Worker

LNL CONCRETE
05.2019 - 07.2019
  • Read plans, instructions, or specifications to determine work activities
  • Insured that the worksite met established safety guidelines and that the crew was adhering to those guidelines
  • Loaded, unloaded, and identified building materials, machinery, or tools, and distributed them to the appropriate locations, according to project plans and specifications
  • Assisted members of the crew as needed to complete all tasks for the day
  • Inventoried company equipment prior to starting a new project and upon completion of project.

Landscaper

M&M Landscaping
05.2017 - 08.2017
  • Coordinated and planned assignments for the workday, including dispatching employees to assigned site, based on the employee’s skill set
  • Followed planned landscaping designs to determine where to lay rock, sod, sow grass, plant flowers or foliage
  • Assessed landscape design and determined the feasibility of plans, making changes accordingly
  • Assisted in the resolution of customer complaints by assessing the complaints, developing a resolution plan, following thru with the implementation of these plans.

Landscaper

Acme Landscaping
06.2010 - 08.2016
  • Coordinated and planned assignments for the workday, including dispatching employees to assigned site, based on the employee’s skill set
  • Followed planned landscaping designs to determine where to lay rock, sod, sow grass, plant flowers or foliage
  • Assessed landscape design and determined the feasibility of plans, making changes accordingly
  • Assisted in the resolution of customer complaints by assessing the complaints, developing a resolution plan, following thru with the implementation of these plans.

Education

Bachelor of Applied Science Operations Management -

ARIZONA STATE UNIVERSITY
Tempe, AZ
12.2020

Associate in Science (A.S.) Business -

ARIZONA WESTERN COLLEGE
Yuma, AZ
05.2019

Skills

  • Microsoft Office
  • Inventory management
  • Point of sale systems
  • Employee management
  • Safety compliance and protocols
  • Xactimate
  • Property Assessments
  • Hail and Wind Damage Assessment
  • Onsite Evaluation
  • Damage Itemization
  • Investigate Property Damage
  • Property Claims
  • Critical Thinking

Volunteer Experience

  • Pop Warner Football, 2014, 2015, Instructed defensive drills for players 8-12 years of age., Helped prepare playing field on game days.
  • Veterans of Foreign War, 2016, Completed setup and take down for a fundraising event
  • Mohave County 4-H, 2017, Assisted with local youth Christmas fundraiser by organizing event and assigning tasks to the youth.

Timeline

Manager in Training

POOLCORP
07.2023 - 10.2023

Distribution Operations Intern

POOLCORP
03.2023 - 07.2023

Independent Property Adjuster

INGLE MARTIN & ASSOCIATES
01.2022 - 10.2022

Sales Associate

FURNITURE ROW
02.2021 - 10.2021

Assistant Manager Trainee/Assistant Manager

BIG 5 SPORTING GOODS
01.2020 - 02.2021

Concrete Worker

LNL CONCRETE
05.2019 - 07.2019

Landscaper

M&M Landscaping
05.2017 - 08.2017

Landscaper

Acme Landscaping
06.2010 - 08.2016

Bachelor of Applied Science Operations Management -

ARIZONA STATE UNIVERSITY

Associate in Science (A.S.) Business -

ARIZONA WESTERN COLLEGE

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Jacob Lee