Jacob Levy
Concord,CA
Summary
I have been with Red Door for over two years and am about to hit the third year mark with the company in January. This job has helped in making so many connections with new people that I cherish and appreciate because of working here. I want to help this business continue to grow by leading the charge at this new location and help Red Door, my staff, and our guests to make those same connections and grow together.
Overview
11
11
years of professional experience
Work History
Manager On Duty
Red Door Escape Room
10.2024 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Ensured store upkeep via regular maintenance and repairs.
Team Lead
Red Door Escape Room
01.2022 - 10.2024
- Ensured new team members were proficient in Front Desk tasks through comprehensive training.
- Promoted a positive work environment by fostering teamwork and open communication.
- Served as a role model for the team by demonstrating professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Conducted maintenance and repair activities ensuring functionality of store episodes.
Sales Associate
GNC Live Well
09.2018 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently ensuring accuracy in all financial exchanges.
- Deposited amounts exceeding $1,000 weekly following company guidelines.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Computer and Telephone Systems Repairer - SGT
United States Marine Corps
06.2014 - 06.2021
- Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
- Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
- Developed expertise in repairing a wide range of equipment, including electrical systems, mechanical components, and software-related issues.
- Developed competence in basic networking, including troubleshooting modems and routers.
Education
Associate of Science - IT Network Security
Community College of San Francisco
San Francisco, CAHigh School Diploma -
Abraham Lincoln High School
San Francisco, CA05-2013
Skills
- Sales and marketing
- Staff training and development
- Customer service
Languages
Japanese
Limited Working
Timeline
Manager On Duty
Red Door Escape Room
10.2024 - Current
Team Lead
Red Door Escape Room
01.2022 - 10.2024
Sales Associate
GNC Live Well
09.2018 - 12.2021
Computer and Telephone Systems Repairer - SGT
United States Marine Corps
06.2014 - 06.2021
Associate of Science - IT Network Security
Community College of San Francisco
High School Diploma -
Abraham Lincoln High School