Jacob Lewis
Summary
Dynamic and results-driven High Ticket Closer with 7+ years of experience in up-scale hospitality. Highly developed in professional negotiation and conflict resolution. Proven track record of exceeding sales targets and cultivating strong long-lasting client relationships. Exceptional communication skills with a deep understanding of sales psychology. Highly adaptive leader with thorough implementation of expertise in product/service offerings.
Overview
5
5
years of professional experience
Work History
Sales Manager
Safe Haven Security
03.2024 - 05.2024
- Negotiated and closed high-value contracts with a wide range of key clients.
- Analyzed sales data to identify trends and opportunities for growth, implementing changes that led to an increase in conversion.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
F & B Club Manager
Squire Creek Country Club
02.2020 - 03.2024
- Staff lead of over 30 personnel in day to day operations serving as main representative in conflict resolution as well as project coordinator in club events, festivities, and business conferences.
- Interacted through supervision and established a rapport with a wide spectrum of members, guests, and staff- constantly assisting, leading, planning, controlling, and strategizing; developing a comprehensive sales training program.
- Created a strong team of employees through effective recruitment, hiring, and ongoing professional development.
- Increased staff performance and engagement via motivational leadership.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
Hospitality Lead
Restaurant Cotton
06.2024 - 01.2025
- Consultations in dining etiquette working closely with Management team to ensure ongoing development of service.
- Versatile positions in Kitchen as well in the Front of House demonstrating a highly effective range of facility dynamic.
- Oversaw room assignments to accommodate special requests or needs, elevating the guest experience through personalization.
- Increased repeat business by fostering a welcoming atmosphere and consistently delivering outstanding service.
- Trained new team members on hospitality best practices, ensuring consistent service standards across the team.
- Addressed guest complaints effectively, resolving issues swiftly while maintaining a professional demeanor.
Education
Bachelors of Science - Business Management
LOUISIANA TECH UNIVERSITY
Ruston, LA03-2024
Online Certification of Completion -
High Ticket Closing MasterClass
01-2025
Skills
- Client Relationship Management
- Sales Training and Mentorship
- Negotiation
- Time Management
- Leadership
- Sales Data Analysis
- Critical Thinking
- Professional Communication
Timeline
Hospitality Lead
Restaurant Cotton
06.2024 - 01.2025
Sales Manager
Safe Haven Security
03.2024 - 05.2024
F & B Club Manager
Squire Creek Country Club
02.2020 - 03.2024
Bachelors of Science - Business Management
LOUISIANA TECH UNIVERSITY
Online Certification of Completion -
High Ticket Closing MasterClass
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