Jacob Light
Noblesville,IN
Summary
Motivated Solutions Engineer with a strong work ethic and exceptional interpersonal skills. Successfully manages large-scale projects while engaging with clients to address inquiries and implement website updates. Demonstrates adaptability and a commitment to enhancing customer satisfaction through effective problem-solving and collaboration.
Overview
15
15
years of professional experience
Work History
Solutions Engineer
Dealer Inspire
Noblesville, IN
11.2021 - Current
- Part of the Majors Pod since early 2022
- Managed large-scale project cases ranging from 5 to over 50 simultaneously
- Engaged with clients via email and phone to resolve inquiries and oversee website updates
- Provided support to other Solution Engineers and cross-functional teams by addressing inquiries daily
Associate Agent Customer Service Representative
Liberty Mutual
Noblesville, IN
04.2021 - 10.2021
- Provided support to agents by answering billing questions and clarifying underwriting issues.
- Assisted independent insurance agents with issues related to Safeco systems and tools, ensuring timely resolution of their inquiries
- Provided support to policyholders during after-hours situations due to agent unavailability
Tools Sales Associate
Lowe's
Noblesville, IN
12.2020 - 03.2021
- Assisted customers in selecting appropriate tools, addressing inquiries to ensure they have the right tool for their projects
- Ensured proper stocking of items on shelves and attached necessary security devices to prevent loss
- Provided assistance to customers with inquiries across all store departments, enhancing overall customer experience
Customer Service Representative
GEICO
Carmel, IN
07.2016 - 11.2020
- Answer phone calls from policyholders to assist with making changes to their policy such as adding/replacing/removing vehicles, adjusting coverages, adding/removing drivers, and going over billing
- Educated policyholders on property insurance options and facilitated transfers to appropriate departments for quotes.
- Coached and trained new agents, while managing daily report generation and distribution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Service Coach: Helping train and prepare new agents as well as run and send out reports daily
Home Theater/Magnolia Sales Associate
Best Buy
Carmel, IN
11.2015 - 07.2016
- Engaged with customers daily to provide tailored recommendations on home theater products including televisions, A/V receivers, speakers, wiring, and installation
- Identified and addressed customers' wants and needs through active listening and product demonstrations, ensuring optimal product selection
- Assisted customers with product selection and provided personalized recommendations.
- Maintained accurate inventory levels and organized product displays for optimal visibility.
- Operated point-of-sale systems and processed customer transactions efficiently.
Outbound Logistics Coordinator
Richey Athletics
Frankfort, IN
10.2014 - 10.2015
- Scheduling deliveries of track and field landing systems going to high schools and colleges across the country
- Coordinated delivery of landing systems by contacting schools via email and phone, ensuring timely arrival at high schools and colleges
- Oversaw loading of equipment for delivery and shipment, maintaining accuracy and compliance with shipping standards
- Attended coaching clinics across the country to enhance product knowledge and build relationships to promote Richey products. across the country to market Richey products to athletic directors and coaches in high schools and colleges
IP Tech Support/video Repair/Billing-Customer Serv
Comcast
Fishers, IN
03.2011 - 10.2014
- Interacted with customers over the phone to provide support and information
- Diagnosed and resolved issues with television, internet, and voice services to ensure customer satisfaction
- Scheduled appointments and addressed inquiries regarding repair or installation services
- Provided support to customers over the phone by addressing their inquiries and concerns
Education
High School Diploma -
Clinton Central Junior-Senior High School
Michigantown, IN05-2009
Some College (No Degree) - Accounting
Upper Iowa University
Fayette, IASkills
- Technical troubleshooting
- Customer focus
- Verbal communication
- Client Engagement
- Calm under pressure
- Customer insights
- Customer Service
- Verbal and Written Communication
- Customer Conflict Resolution
- Client Relationship Management
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Conflict resolution
- Multitasking and Prioritization
- Project management
- Case handling
Timeline
Solutions Engineer
Dealer Inspire
11.2021 - Current
Associate Agent Customer Service Representative
Liberty Mutual
04.2021 - 10.2021
Tools Sales Associate
Lowe's
12.2020 - 03.2021
Customer Service Representative
GEICO
07.2016 - 11.2020
Home Theater/Magnolia Sales Associate
Best Buy
11.2015 - 07.2016
Outbound Logistics Coordinator
Richey Athletics
10.2014 - 10.2015
IP Tech Support/video Repair/Billing-Customer Serv
Comcast
03.2011 - 10.2014
High School Diploma -
Clinton Central Junior-Senior High School
Some College (No Degree) - Accounting
Upper Iowa University