Jacob Lindsay
Tampa,FL
Summary
Motivated, dependable, collaborative leader with a dedication to partnering with my coworkers to promote an engaged and positive work culture. Enthusiastic in providing excellent customer service and creating a memorable dining experience for all restaurant guests. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Also a diligent trainer with exceptional service abilities, and a results-driven approach.
Overview
11
11
years of professional experience
Work History
Manager/Wine Director
Parkshore Grill
03.2020 - Current
- Motivated employees to be productive and engaged in their work through contests and rewards.
- In charge of developing the wine list of over 250 by-the-bottle and 35 by-the-glass options.
- Provided continuous wine education courses for the staff.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained new and existing employees to maximize team performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on, with honesty, and implementing successful corrective actions.
- Created the schedule for FOH employees
- Developed multiple menu tests and engagement activities designed to help staff learn new menu items
- Monitored inventory with end-of-the-month counts
- Did all wine ordering for the restaurant including for banquets and catering
- Directed catering events, off-premise competitions, and private dining events including weddings, baby showers, and celebrations of life
Manager
Alto Mare
02.2019 - 04.2020
- Developed wine list for the restaurant
- Held staff trainings on new menu items
- Held Pre-Shift staff meetings every day
- Set schedule for FOH employees
- Developed new strategies/ flow of the restaurant to achieve set goals
- Evaluated employee performance and offered constructive feedback to improve skills
- Provided detailed daily reports on the progress of the restaurant
- Engaged in weekly owner meetings to discuss progress
- Recorded a weekly inventory of product
- In charge of ordering wine for the restaurant
Manager, Bartender, Server
Annata
11.2015 - 04.2020
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Developed positive relations with many guests including plenty of future regulars
- Offered feedback and suggestions on the wine list
- Engaged in supplier relations
- Assigned sections
- Stocked wine
- In charge of weekly inventory
- Provided an outstanding, engaging dining experience for my guests
- Daily restaurant reports
- Served guests promptly with a focused attention on their needs
- Resolved customer complaints promptly and professionally to maintain a positive reputation
- Provided knowledgeable food and wine suggestions to engage customers in the dining experience, often suggesting something new or unfamiliar to them, but that still matched their desired palate
Server/ Regional Hostess Trainer
Outback
01.2014 - 11.2016
- Explained menu items and suggested appropriate options based on guest preferences
- Engaged in positive relations with guests from the first point of contact, often developing regulars
- Used slow periods to restock supplies, assist other employees, or attend to running side work
- Utilized proper communication practices with kitchen staff to deliver customer meals with appropriate modifications
- Upsold high-profit items such as appetizers and mixed drinks when appropriate or when there was a feature
- Asked questions about items or system practices that I was unsure of
- Trained new and existing Outback employees on the proper ways to host
Host/Food Server Assistant
Coopers Hawk
02.2013 - 11.2013
- Opened restaurant location
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Worked with FOH staff to move tables and adjust seating to accommodate groups with special requests
- Monitored seating area and checked restrooms regularly to keep spotless
Education
High School Diploma -
Northeast Highschool
St. Petersburg, FLNo Degree - Environmental Engineering
University of Central Florida
Orlando, FLNo Degree - Physical Therapy
Hillsborough Community College
Tampa, FLNo Degree - Physical Therapy
St. Petersburg Community College
St. Petersburg, FLSkills
- Complex Problem-Solving
- Time Management
- Verbal and Written Communication
- Positive Customer Relationships
- Team Leadership
- Wine Service
- Suggestive Selling
- Dining Area Maintenance
- Proper Ordering Procedures
Timeline
Manager/Wine Director
Parkshore Grill
03.2020 - Current
Manager
Alto Mare
02.2019 - 04.2020
Manager, Bartender, Server
Annata
11.2015 - 04.2020
Server/ Regional Hostess Trainer
Outback
01.2014 - 11.2016
Host/Food Server Assistant
Coopers Hawk
02.2013 - 11.2013
High School Diploma -
Northeast Highschool
No Degree - Environmental Engineering
University of Central Florida
No Degree - Physical Therapy
Hillsborough Community College
No Degree - Physical Therapy
St. Petersburg Community College
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