Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Lindsey

Murfreesboro,TN

Summary

Experienced Associate/Supervisor with over 7 years of experience in warehousing and retail backroom. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Results-oriented professional with a diverse background in management and customer service. Proven ability to conceptualize, plan and manage successful business operations. Additional experience in customer service in parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. As well as an experienced production leader knowledgeable about warehousing practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping employee job satisfaction high while promoting safety and compliance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Overview

11
11
years of professional experience

Work History

Closing Grocery Expert

Target
05.2022 - Current
  • Managed final steps of closing process to mitigate risk and errors
  • Achieving completion of backroom priority pulls for bakery, frozen, dairy, produce, meat, dry grocery, and alcoholic beverages
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained tidy and organized store environment to comply with cleanliness standards.

PIT/Receiving Ambassador

Amazon
06.2018 - 09.2022
  • Eliminated process gaps by implementing new methods of standardized training.
  • Gathered and organized supplementary material to support structured lessons.
  • Assessed student needs to develop effective PIT/Receiving training plans.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Recorded and edited videos for use in later courses or by remote learners.

Sales Representative

Ashley Home Furniture
09.2017 - 06.2018
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Communicated with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Increased sales and customer satisfaction through personalized servicing.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Welcomed customers and provided assistance in locating and purchasing products.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.

Overnight Associate

Walgreens
04.2015 - 09.2017
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Supported promotional plans by updating signage with price changes.
  • Unboxed product and placed on shelves according to layout and planogram guidelines.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

ICS Supervisor

Walmart
04.2012 - 04.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Revitalized back room area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adhered to company safety protocols and complied with OSHA standards.
  • Handled packages with care while transporting from truck to loading dock.
  • Loaded packages onto pallets and into staging areas.
  • Counted, weighed, and recorded number of units of materials moved or handled on daily production sheet.
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Stacked or assembled materials into bundles and banded bundles together, using banding machine clincher.

Education

High School Diploma -

Monterey High School
Monterey, TN
05.2009

Skills

  • Supervision
  • Order picking and processing
  • Production reporting
  • Warehouse operations
  • Inventory staging
  • Shipping and receiving
  • Forklift Operation
  • Stock management
  • Product and service sales
  • Inventory counts
  • Stocking
  • Warehousing functions
  • Order fulfillment
  • Exceptional time management skills
  • Group and individual instruction
  • Employee training
  • Loan Applications
  • Accounts Payable and Accounts Receivable
  • Customer Relationship Management
  • Safety Enforcement
  • Rewards Programs

Timeline

Closing Grocery Expert

Target
05.2022 - Current

PIT/Receiving Ambassador

Amazon
06.2018 - 09.2022

Sales Representative

Ashley Home Furniture
09.2017 - 06.2018

Overnight Associate

Walgreens
04.2015 - 09.2017

ICS Supervisor

Walmart
04.2012 - 04.2015

High School Diploma -

Monterey High School

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Jacob Lindsey