Jacob Little
Benton,LA
Summary
Attentive Law Enforcement Telecommunicator bringing 10 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Law Enforcement Telecommunicator Supervisor
Bossier Parish Sheriffs Office
06.2022 - Current
- Enhanced emergency response times by effectively prioritizing and dispatching emergency calls.
- Streamlined communication between departments, ensuring efficient coordination during emergencies.
- Maintained high-quality records of all dispatched calls for future reference and analysis.
- Developed strong rapport with field personnel, fostering teamwork in emergency situations.
- Collaborated with team members to develop strategies for improving overall telecommunicator performance, resulting in increased response effectiveness.
- Handled sensitive data with discretion, protecting confidentiality while ensuring that relevant parties received necessary information.
- Advanced teamwork among dispatchers by fostering a collaborative work environment built on trust, open communication, and shared goals.
- Optimized dispatcher workloads through strategic scheduling adjustments based on historical call patterns and anticipated events.
- Bolstered department morale by consistently recognizing the hard work and dedication of fellow dispatchers, both individually and as a group.
- Ensured smooth shift transitions by thoroughly briefing incoming personnel on ongoing incidents, outstanding tasks, and noteworthy events.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Served as a liaison between patrol officers and command staff, relaying critical updates on investigations or incidents in progress.
- Conducted thorough evaluations of subordinates'' performance, providing constructive feedback for professional growth and development.
- Facilitated cross-department collaboration by partnering with specialized units such as K-9, SWAT, or detective teams when necessary.
- Coordinated joint operations with neighboring jurisdictions to combat regional criminal threats more effectively.
- Assisted in developing policies that fostered an inclusive work environment while upholding the values of integrity, professionalism, and respect among officers.
- Established and enforced employee performance policies.
LE Telecommunications Emergency Response Team
Bossier Parish Sheriffs Office
02.2019 - Current
- Established strong relationships with external agencies for seamless coordination during multi-agency response efforts.
- Evaluated team performance during real-world incidents, identifying areas for improvement and implementing corrective measures.
- Ensured proper allocation of resources by accurately assessing incident severity levels and dispatching appropriate personnel accordingly.
- Facilitated timely decision-making during emergencies by maintaining open lines of communication among team members and command staff.
- Optimized equipment inventory management processes to ensure adequate supplies were always available for deployment in crisis situations.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Enhanced community preparedness for natural disasters by conducting regular training sessions and drills.
- Ensured the safety of residents during emergencies through effective coordination with local, state, and federal agencies.
- Developed comprehensive risk assessments to identify potential hazards and prioritize mitigation efforts.
- Assessed damage following disasters, collaborating with recovery teams to provide effective assistance to affected communities quickly.
- Monitored weather conditions closely to provide accurate forecasts and early warning notifications for impending natural disasters.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Reviewed operational plans from other locations to identify options for local systems.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
LE Telecommunicator Training Officer
Bossier Parish Sheriffs Office
10.2015 - Current
- Enhanced dispatcher training by incorporating simulation exercises and real-life scenarios into the curriculum.
- Developed comprehensive training materials for public safety dispatchers, resulting in improved job performance and efficiency.
- Conducted regular evaluations of trainees to ensure their progress and readiness for the demanding role of a Public Safety Dispatcher.
- Implemented effective feedback mechanisms for continuous improvement in dispatcher training programs.
- Collaborated with other trainers and emergency response agencies to develop best practices in public safety dispatch training.
- Mentored new hires, providing guidance on proper procedures and protocols within the dispatch center.
- Ensured compliance with all relevant federal, state, and local regulations pertaining to public safety dispatch operations.
- Maintained accurate records of all training activities, certifications, and re-certifications for each dispatcher under my supervision.
- Identified areas for improvement within the department''s standard operating procedures, making necessary changes to increase overall effectiveness.
- Assisted in the recruitment process by conducting interviews with potential candidates for dispatcher positions, ensuring a high-quality workforce was maintained within the department.
- Provided ongoing professional development opportunities for existing staff members through continuing education courses and seminars related to public safety dispatching.
- Updated training materials regularly to reflect advancements in technology or changes in industry standards.
- Worked closely with department leadership to develop long-term strategies for ongoing success in public safety dispatch operations.
- Organized paperwork and explained individual job parameters for each assignment.
Law Enforcement Telecommunicator
Bossier Parish Sheriffs Office
01.2015 - Current
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate personnel.
- Enhanced communication between officers and command staff, managing radio transmissions with clarity and accuracy.
- Maintained detailed records of incidents and caller information, ensuring accurate documentation for future reference.
- Contributed to public safety by quickly identifying trends in emergency situations and coordinating resources accordingly.
- Streamlined dispatch operations by staying current on advances in technology and updating protocols as needed.
- Collaborated with other agencies during multi-jurisdictional incidents, ensuring a coordinated response and effective resource allocation.
- Reduced errors in call handling by consistently following established procedures and guidelines for information gathering and dissemination.
- Supported officer safety through diligent monitoring of field units, providing prompt updates on changing situations as necessary.
- Promoted community engagement by courteously addressing non-emergency calls and directing callers to appropriate resources or services.
- Increased situational awareness among responding units by providing real-time updates on incident details, potential hazards, and pertinent background information.
- Managed high-stress situations with professionalism, maintaining composure under pressure to ensure effective decision making.
- Aided in crime prevention efforts, promptly disseminating critical information to patrol units regarding suspicious activity or wanted individuals.
- Handled sensitive data with discretion, protecting confidentiality while ensuring that relevant parties received necessary information.
- Elevated quality of service provided to callers with diverse needs by continually developing knowledge of available resources and referral options.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
Corrections Deputy
Bossier Parish Sheriffs Office
08.2013 - 01.2015
- Improved inmate behavior by implementing structured daily routines and activities.
- Reduced incidents of violence through effective communication and conflict resolution techniques.
- Enhanced safety within the facility by conducting regular security checks and adhering to established protocols.
- Maintained accurate records of inmate activities, incidents, and progress for review by supervisors.
- Collaborated with fellow deputies to maintain a secure environment and address any potential threats or issues.
- Enforced facility rules fairly and consistently, fostering order and respect among inmates.
- Managed crisis situations effectively through de-escalation techniques, maintaining safety for both staff and inmates.
- Conducted thorough investigations into alleged misconduct or rule violations, resulting in appropriate disciplinary actions when necessary.
- Participated in regular training sessions on topics such as use-of-force procedures or emergency response protocols, staying current on best practices within the field of corrections work.
- Contributed to a positive workplace culture by maintaining professionalism and fostering respectful interactions with colleagues and supervisors.
- Searched for contraband, weapons and drugs.
- Completed intake paperwork, fingerprints, and searches.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Interviewed inmates to obtain information and assess needs.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Booked new inmates into facility and processed inmates for release.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
Education
Bachelor of Arts - Emergency & Disaster Management
American Public University System
Charles Town, WV2026
High School Diploma -
Crest Ridge High School
Centerview, MO2010
Skills
- Adaptability and Flexibility
- Conflict Resolution
- Effective Communication
- Teamwork and Collaboration
- Critical Thinking
- Decision-Making
- Documentation and Reporting
- Communications Training Officer (CTO)
- NCIC Database
- Team Leadership
- Public Safety Telecommunicator (PST)
- Telephone Etiquette
Accomplishments
- 2021 Bossier Parish Patriot Award for Outstanding First Responders Nomination.
- 2021 Criminal Division Employee of the Year.
- Mobile Incident Command & Emergency Response Team Deployments: Numerous local deployments ranging from weather events such as hurricanes, tornadoes & flooding to planned events such as parades & airshows. One national deployment to Baldwin County, Alabama that provided emergency communications support that ensured 9-1-1 system integrity and continuity of operations for Baldwin County 9-1-1.
Certification
- Job-Related Certificates: APCO, NCIC & LLETS Full Access Operator, CPR & First AID, Defensive Tactics, Evidence, Louisiana Board of Ethics, Preventing Sexual Harassment, Bloodborne Pathogens, Excited Delirium & In-Custody Deaths, Officer Survival, Off Duty Encounters, Officer Involved Shootings, Autism Awareness, Disability Awareness, Civility in the Workplace.
- FEMA Certificates: IS-00003, IS-00005.a, IS-00008.a, IS-00010.a, IS-00011.a, IS-00015.b, IS-00018.20, IS-00019.20, IS-00020.21, IS-00021.21, IS-00026, IS-00027, IS-00029.a, IS-30.B, IS-35.23, IS-00036, IS-00037.21, IS-00042, IS-45, IS-00060.b, IS-00061.b, IS-00062.b, IS-00063.b, IS-00064.a, IS-00075, IS-00100.c, IS-00101.c, IS-00102.c, IS-00103, IS-00107.21, IS-00111.a, IS-00120.c, IS-00130.a, IS-00144, IS-00156, IS-00200.b, IS-00240.c, IS-00241.c, IS-00242.c, IS-00300, IS-00319.a, IS-00400, IS-00700.b, IS-00800.c, IS-00907, IS-01150, IS-01200.
- Human Trafficking Certificates: Dynamics of Human Trafficking, Human Trafficking An Introduction to Modern Slavery, Introduction to U-Visa & T-Visa, Labor Trafficking, Laws Involving Crimes of Human Trafficking, Skills & Strategies in Responding to Human Trafficking, Child Sex Trafficking.
- APCO Certificates: APCO PST, Communications Training Officer 6th, Fundamentals of Tactical Dispatch, 22 Words, Crisis in the Communication Center - Are You Prepared, Nashville Christmas Bombing: Lessons Learned, The Safety of Your 911 and Emergency Ops Center During Protests, Civil Unrest, and Riots, Cultivating a Culture of Leaders, When The 911 call Involves Someone You Know, Back to the 911 Future, The Road to Leadership Has Hills, Call Taking & EMD During a Crisis Situation, How The COVID Pandemic Forever Changed the Future of 911, The Seven Deadly Sins - Critical Threats for Comm Centers.
- Advanced Law Enforcement Rapid Response Training: Train the Trainer Active Attack Integrated Response.
- Institute of Credible Leadership Development: Foundations & Principles: Deputy - Sergeant Level, Theories & Practices: Sergeant - Lieutenant Level, Application & Advancement: Lieutenant - Captain Level.
Timeline
Law Enforcement Telecommunicator Supervisor
Bossier Parish Sheriffs Office
06.2022 - Current
LE Telecommunications Emergency Response Team
Bossier Parish Sheriffs Office
02.2019 - Current
LE Telecommunicator Training Officer
Bossier Parish Sheriffs Office
10.2015 - Current
Law Enforcement Telecommunicator
Bossier Parish Sheriffs Office
01.2015 - Current
Corrections Deputy
Bossier Parish Sheriffs Office
08.2013 - 01.2015
Bachelor of Arts - Emergency & Disaster Management
American Public University System
High School Diploma -
Crest Ridge High School
- Job-Related Certificates: APCO, NCIC & LLETS Full Access Operator, CPR & First AID, Defensive Tactics, Evidence, Louisiana Board of Ethics, Preventing Sexual Harassment, Bloodborne Pathogens, Excited Delirium & In-Custody Deaths, Officer Survival, Off Duty Encounters, Officer Involved Shootings, Autism Awareness, Disability Awareness, Civility in the Workplace.
- FEMA Certificates: IS-00003, IS-00005.a, IS-00008.a, IS-00010.a, IS-00011.a, IS-00015.b, IS-00018.20, IS-00019.20, IS-00020.21, IS-00021.21, IS-00026, IS-00027, IS-00029.a, IS-30.B, IS-35.23, IS-00036, IS-00037.21, IS-00042, IS-45, IS-00060.b, IS-00061.b, IS-00062.b, IS-00063.b, IS-00064.a, IS-00075, IS-00100.c, IS-00101.c, IS-00102.c, IS-00103, IS-00107.21, IS-00111.a, IS-00120.c, IS-00130.a, IS-00144, IS-00156, IS-00200.b, IS-00240.c, IS-00241.c, IS-00242.c, IS-00300, IS-00319.a, IS-00400, IS-00700.b, IS-00800.c, IS-00907, IS-01150, IS-01200.
- Human Trafficking Certificates: Dynamics of Human Trafficking, Human Trafficking An Introduction to Modern Slavery, Introduction to U-Visa & T-Visa, Labor Trafficking, Laws Involving Crimes of Human Trafficking, Skills & Strategies in Responding to Human Trafficking, Child Sex Trafficking.
- APCO Certificates: APCO PST, Communications Training Officer 6th, Fundamentals of Tactical Dispatch, 22 Words, Crisis in the Communication Center - Are You Prepared, Nashville Christmas Bombing: Lessons Learned, The Safety of Your 911 and Emergency Ops Center During Protests, Civil Unrest, and Riots, Cultivating a Culture of Leaders, When The 911 call Involves Someone You Know, Back to the 911 Future, The Road to Leadership Has Hills, Call Taking & EMD During a Crisis Situation, How The COVID Pandemic Forever Changed the Future of 911, The Seven Deadly Sins - Critical Threats for Comm Centers.
- Advanced Law Enforcement Rapid Response Training: Train the Trainer Active Attack Integrated Response.
- Institute of Credible Leadership Development: Foundations & Principles: Deputy - Sergeant Level, Theories & Practices: Sergeant - Lieutenant Level, Application & Advancement: Lieutenant - Captain Level.
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