Jacob Lockbaum
Hudson
Summary
IT professional with diverse experience in analyzing and optimizing IT systems. Proven ability to achieve impactful results through team collaboration and adaptability to changing needs.
Experienced with IT system analysis and optimization. Utilizes technical expertise to enhance system performance and support IT projects. Knowledge of problem-solving and technical troubleshooting to ensure seamless operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Security Technology Operations Analyst
3M/ Lawinger Consulting Inc.
07.2024 - 04.2025
- Level 2 Security Technological Operations Analyst contracted by Lawinger Consulting Inc
- Investigating and resolving escalated security incidents, performing root cause analysis, and minimizing impact.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Securely managed sensitive data, implementing robust cybersecurity measures.
- Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
- Documented processes for future reference by team members.
Lead Technician
North Star Optical LLC
09.2020 - 06.2024
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Ran operational tests on equipment to reinforce proper processes and remedy malfunctions.
- Documented processes for future reference by team members.
- Managed multiple projects simultaneously while meeting deadlines.
- Analyzed customer requirements to determine appropriate solutions.
- Conducted equipment maintenance, including troubleshooting, repairs, upgrades, and installations.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Coordinated with suppliers to procure necessary materials.
- Assisted customers with warranty claims and service inquiries.
- Managed inventory of tools, parts, and equipment.
- Implemented quality control measures in all repair work performed.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Hudson High School
Hudson, WI05-2018
Skills
- Incident response
- IT Service Management
- Troubleshooting
- Problem-solving
- Identity and Access management
- Teamwork and collaboration
- Excellent communication
- Customer support
- Microsoft Azure
- Active Directory
- Multifactor Authentication
- Password Access Management
Timeline
Security Technology Operations Analyst
3M/ Lawinger Consulting Inc.
07.2024 - 04.2025
Lead Technician
North Star Optical LLC
09.2020 - 06.2024
High School Diploma -
Hudson High School
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