Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Logan Stewart

Jacob Logan Stewart

Aubrey,TX

Summary

Dynamic and detail-oriented Computer Science graduate with three (3) years of practical experience as a Technical Support Specialist. Proven ability to troubleshoot complex hardware and software issues, deliver tailored technical solutions, and maintain high levels of customer satisfaction in fast-paced environments. Strong skills in problem-solving, systems analysis, and IT support, with a solid background in programming, networking, and database management. Collaborative team player skilled in enhancing user experience and optimizing system performance. Seeking to leverage technical expertise and customer service skills in a growth-oriented role, with a commitment to continuous learning and staying current with emerging technologies.

Overview

5
5
years of professional experience

Work History

Paycom Specialist

Paycom
03.2025 - Current
  • Responsible for providing world-class service and top-tier support to clients to drive client retention.
  • A Paycom configuration experts and work with clients to maximize their ROI
  • Simplified technical concepts for clients, delivering clear explanations and actionable advice tailored to non-technical users.
  • Retain and strengthen client relationships by providing proactive consultation, best practice solutions, and business strategies for optimizing system usage.

Technical Support Specialist (Remote)

Ministry Brands
10.2021 - 03.2025
  • Provided technical support for customers using JavaScript, PHP, CSS, HTML, and Java Spring, efficiently resolving complex issues related to website functionality, software bugs, and web services.
  • Diagnosed and resolved software, hardware, and network issues via phone, email, and web chat, ensuring quick and effective solutions to maintain high customer satisfaction.
  • Simplified technical concepts for clients, delivering clear explanations and actionable advice tailored to non-technical users.
  • Monitored and maintained systems to ensure consistent uptime, proactively identifying and addressing issues before they impacted the user experience.
  • Managed and prioritized customer inquiries through ticketing systems, consistently meeting service level agreements (SLAs) for timely resolution.
  • Collaborated with engineering and development teams to escalate unresolved issues, providing detailed documentation to streamline the resolution process.
  • Performed root-cause analysis for recurring issues, contributing to the enhancement of support processes, and improving overall customer satisfaction.
  • Created and regularly updated knowledge base articles, crafting clear, step-by-step guides for both customers and internal users.
  • Gathered product feedback by reporting bugs and suggesting feature enhancements based on customer experiences and identified technical issues.
  • Supported internal testing and quality assurance for new software releases, offering insights on user experience and identifying potential issues.
  • Provided comprehensive support for a variety of web and cloud-based products, ensuring compatibility and seamless integration with third-party tools and services.

Amazon (Dylan Logistics)
07.2020 - 10.2021
  • Consistently delivered packages on time, maintaining precise records of delivery routes and customer interactions.
  • Coordinated with dispatch and communicated directly with customers to confirm schedules and address any delivery concerns.
  • Built strong customer relationships, fostering trust, and ensuring reliable, high-quality service.

Education

B.S. - Computer Science

Colorado State University Global
Aurora, CO
02.2024

B.S. - Exercise Science

Oklahoma City University
Oklahoma City, OK
01.2021

Web Design Certificate Courses - undefined

North Central Texas Community College
Corinth, TX
01.2020

Skills

  • Java, Kotlin, JavaScript, Python, PHP, SQL, HTML, CSS, XML, Android Studio, WebGL, Google API’s, MySQL JupyterLab, Jupyter Notebook, Machine Learning Concepts

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCareer advancementWork from home option

Timeline

Paycom Specialist

Paycom
03.2025 - Current

Technical Support Specialist (Remote)

Ministry Brands
10.2021 - 03.2025

Amazon (Dylan Logistics)
07.2020 - 10.2021

B.S. - Computer Science

Colorado State University Global

B.S. - Exercise Science

Oklahoma City University

Web Design Certificate Courses - undefined

North Central Texas Community College

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