Jacob Longstreth
Wellsburg,WV
Summary
A jack of all trades, Master of none is my motto. Nobody can be the best at anything but being well rounded with a variety of skills and application I could possibly go above and beyond standard job description if allowed.
Engaging Associates committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Very Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Motivational leadership skills and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Advanced Auto Parts
Wellsburg, WV
09.2024 - Current
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
- Assisted with the preparation of audit working papers, including gathering supporting documentation for testing purposes.
- Conducted audit tests to evaluate internal control systems and assessed accuracy of financial records.
- Developed and maintained relationships with vendors and suppliers.
- Developed and implemented marketing strategies to increase customer base.
- Performed administrative tasks such as data entry, filing, and document preparation.
Auto Technician
Weirton Tire and Auto Center
Weirton, WV
10.2023 - 07.2024
- Reviewed work orders to determine the nature of problems reported by customers before giving full consultation.
- Provided excellent customer service by addressing customer inquiries promptly and professionally and visibly showing customers the damage/change so they have an idea of what has legitimately happened tp their vehicle.
- Performed routine maintenance and repair services on vehicles, including oil changes, tire rotations, brake concerns or anything that could be diagnosed/finished before handing the work to the mechanically licensed professional.
- Inspected and tested vehicle systems to ensure proper operation as a licensed WV state inspector.
Supervisor
Sheetz
Weirton, WV
03.2022 - 10.2023
- Resolved customer complaints in a timely manner while ensuring customer satisfaction and displayed strong telephone etiquette, effectively handling difficult calls.
- Performed daily inventory checks to ensure sufficient stock levels for all products and anything a customer might use(gas pumps,atm,and Wv Government lottery,etc.)was fully up to the par and was able to be used safely.
- Provided guidance and direction to subordinates regarding job duties and responsibilities and placing the issues upon myself rather than the associates with volatile or aggressive customers/interactions.
Sanitation Worker
United Rentals
Imperial, PA
03.2021 - 03.2022
- handled minor repairs such as replacing light bulbs, fixing broken locks, and even major repairs with reworking or complete construction of plumbing lines fresh and grey/black water.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Provided assistance to other departments upon request as a driver to deliver equipment.
Learning Ambassador
Amazon
Imperial, PA
08.2020 - 03.2021
- Assessed learners' needs through surveys, interviews, focus groups.
- Collaborated with faculty members to identify areas of improvement in the training design.
- Analyzed associate performance data to recommend strategies for improving learning outcomes.
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in associates.
Education
High School Diploma -
Burgettstown Middle/High School
Burgettstown, PA06-2020
Skills
- WV Licensed Inspector
- Auto Tech experience besides inspections
- Performance Management with self reflection and associate reflection
- Customer service/Relations on and off the field
- Naxalone and quick/rapid medical assistance certification
- Technical Proficiency with tools and machines, hazardous and non-hazardous
- Employee Coaching and Mentoring
- Upselling and customer communication skills
- Quick Problem-solving skills
- Outgoing Personality and smiling demeanor
- Fast learner with a hands on training application
Languages
German
Limited
Certification
- Naxalone and rapid medical assistance certification
- Inspections license(WV)
- Predated Management and sales skills certification
Affiliations
- gardener
- rounded outdoorsman
- anything with nature/outdoors
- Actively engaged with church
Timeline
Sales Associate
Advanced Auto Parts
09.2024 - Current
Auto Technician
Weirton Tire and Auto Center
10.2023 - 07.2024
Supervisor
Sheetz
03.2022 - 10.2023
Sanitation Worker
United Rentals
03.2021 - 03.2022
Learning Ambassador
Amazon
08.2020 - 03.2021
High School Diploma -
Burgettstown Middle/High School
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