Jacob Lopez
Gilbert,AZ
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
Work History
Shift Leader
Outback Steakhouse
Flagstaff, AZ
10.2022 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift, while remaining calm in tense situations.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Line Cook and Certified Trainer
Raising Cane's
Gilbert, AZ
05.2021 - 08.2022
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Adhered to portion controls and presentation specifications.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Customer Service Cashier
Dick's Sporting Goods, Inc
Gilbert, AZ
11.2019 - 08.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Addressed customer inquiries on available services and products
- Clarified various relevant concerns efficiently
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
BBA - Strategic Leadership
Northern Arizona University
Flagstaff, AZ12-2025
Skills
- Production Reporting
- Operations Support
- Equipment Troubleshooting
- Customer Service Management
- Production Scheduling
- Interpersonal Relations
Affiliations
- Adult League Soccer
- Golf
References
References available upon request.
Timeline
Shift Leader
Outback Steakhouse
10.2022 - Current
Line Cook and Certified Trainer
Raising Cane's
05.2021 - 08.2022
Customer Service Cashier
Dick's Sporting Goods, Inc
11.2019 - 08.2020
BBA - Strategic Leadership
Northern Arizona University