Jacob Lounder
Stafford,TX
Summary
Accomplished Sales Manager with a proven track record at JS LED, enhancing sales revenue through strategic planning and relationship building. Expert in sales presentations and staff management, I excel in fostering client loyalty and leading high-performing teams. My approach combines motivational skills with sales expertise, significantly boosting team performance and customer satisfaction. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Sales Manager
JS LED
12.2021 - 08.2024
- Managed customer relations, ensuring prompt issue resolution and client satisfaction.
- Developed and implemented effective sales strategies, resulting in increased sales revenue.
- Established and nurtured enduring client connections with exceptional customer service and ongoing follow-ups.
- Provided motivational coaching and performance-based incentives to lead a successful sales team.
- Managed key accounts through strategic planning and relationship building to enhance customer loyalty and drive repeat business.
Customer Service Representative
Chase Bank
01.2018 - 10.2021
- Effectively managed high-stress situations, demonstrating professionalism and conflict resolution skills.
- Solved customer grievances using compassion, fostering heightened loyalty and recurring transactions.
- Successfully handled challenging customer inquiries by providing effective resolutions, benefiting both clients and the organization.
- Handled customer inquiries regarding products and services, providing comprehensive information in a timely manner.
- Developed best practices for consistent customer service delivery through collaboration with team members
Customer Service Representative
Duke Energy, CSR
01.2015 - 07.2019
- Resolved customer complaints with empathy leading to higher levels of customer loyalty and increased repeat business.
- Provided ongoing support to colleagues through mentoring, coaching, and sessions focusing on skill development.
- Boosted team morale through organizing interactive team-building events and promoting transparent communication among colleagues.
- Provided ongoing coaching to reduce average handle time by implementing efficient call handling techniques.
- Implemented quality assurance measures to monitor and identify areas of improvement in team's performance.
Customer Service Supervisor
Walmart.com
01.2010 - 03.2015
- Facilitated open communication channels to promote a positive work environment and enhance team collaboration, resulting in improved morale.
- Collaborated with cross-functional teams to proactively resolve customer issues, enhancing service quality.
- Provided guidance and support to staff members in their daily activities and challenging issues.
- Addressed and resolved escalated issues promptly and professionally, resulting in increased customer satisfaction.
- Implemented a customer-centric approach within the team, fostering empathy and understanding during client interactions.
Education
Bachelor of Science - Business Administration
Houston Baptist University
Houston, TX08.2018
High School Diploma -
Dulles High School
Sugar Land, TX09.2010
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Verbal and written communication
- Sales expertise
- Sales Presentations
- Strategic Planning
- Positive and upbeat
- New Business Development
- Lead Generation
Timeline
Sales Manager
JS LED
12.2021 - 08.2024
Customer Service Representative
Chase Bank
01.2018 - 10.2021
Customer Service Representative
Duke Energy, CSR
01.2015 - 07.2019
Customer Service Supervisor
Walmart.com
01.2010 - 03.2015
Bachelor of Science - Business Administration
Houston Baptist University
High School Diploma -
Dulles High School