Jacob Lowy
Townsend,MT
Summary
Dynamic AOR Field Supervisor with a proven track record at PREMEIR SYSTEMS, excelling in project monitoring and team leadership. Enhanced productivity through process improvements and effective communication, achieving increased client satisfaction. Skilled in quality control and construction safety, fostering a culture of excellence and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
AOR Field Supervisor
PREMEIR SYSTEMS
Bozeman, MT
06.2024 - Current
- Supervised field operations, ensuring adherence to safety protocols and operational standards.
- Coordinated team schedules, optimizing workforce allocation for project efficiency.
- Mentored junior supervisors, enhancing their skills in field management and problem-solving.
- Implemented process improvements, resulting in increased productivity across multiple projects.
- Trained staff on equipment usage and safety practices, fostering a culture of safety awareness.
- Collaborated with project managers to align field activities with strategic objectives and timelines.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Investigated issues and developed effective solutions.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Identified development and improvement areas and set up training to bridge learning gaps.
- Built and nurtured relationships with customers and vendors to maximize profit potential.
- Improved project completion rate with meticulous oversight of field activities.
- Elevated team morale and reduced turnover by recognizing outstanding performances and providing constructive feedback.
- Fostered strong relationships with clients by providing regular updates and addressing concerns promptly.
- Guided team through complex projects, breaking down tasks into manageable segments for better execution.
- Trained workers in proper methods, equipment operation and safety procedures.
AOR Lead Installer
PREIMEIR SYSTEMS
Bozeman, MT
05.2021 - 06.2024
- Led installation teams to ensure timely and efficient project completion.
- Developed training programs for new installers, enhancing team skill sets and performance.
- Oversaw quality control processes, ensuring adherence to safety standards and client specifications.
- Collaborated with project managers to identify scope changes and adjust installation plans accordingly.
- Implemented process improvements that reduced installation time while maintaining quality standards.
- Monitored inventory levels, coordinating with suppliers to ensure availability of necessary materials.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
- Operated tools, equipment, and machinery according to safety standards.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Service Technician
PREMEIR SYSTEMS
Bozeman, MT
05.2021 - 06.2024
- Diagnosed and repaired equipment malfunctions to ensure optimal performance and customer satisfaction.
- Conducted preventive maintenance on machinery, reducing downtime and enhancing operational efficiency.
- Trained junior technicians in troubleshooting techniques and standard operating procedures for service excellence.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Explained diagnostic findings to customers and outlined repair or service options.
- Analyzed service reports to identify trends, recommending improvements to enhance overall service delivery.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Evaluated systems according to predetermined checklist and noted issues.
- Replaced faulty components on systems and performed preventive maintenance to secure smooth operations.
- Reduced environmental impact by advising clients on energy-efficient upgrades and sustainable practices.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
New Construction Lead Installer
PREMEIR SYSTEMS
Bozeman, MT
07.2019 - 05.2021
- Led installation projects, ensuring compliance with safety standards and protocols.
- Trained and mentored junior installers, enhancing team performance and efficiency.
- Coordinated materials delivery and inventory management to streamline workflow.
- Implemented quality control measures to improve installation accuracy and customer satisfaction.
- Collaborated with clients to assess needs and provide tailored installation solutions.
- Reduced installation errors, implementing thorough quality control measures.
- Improved customer satisfaction by providing efficient and accurate installations.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Loaded and unloaded building materials used for construction.
- Installed complete systems at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with systems.
- Worked with diverse types of weather and ground conditions.
HVAC Apprentice
Greybeals All Service
Livingston, MT
05.2017 - 07.2019
- Led training sessions for new apprentices to enhance skill development and operational efficiency.
- Implemented process improvements that increased workflow productivity across various departments.
- Mentored junior team members, fostering a collaborative environment focused on skills enhancement.
- Developed standard operating procedures to streamline daily tasks and ensure consistency in operations.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Prepared worksite by setting up required tools and supplies.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Assisted with problem-solving of challenging projects to develop critical thinking skills.
- Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.
- Streamlined apprentice training process, enabling new apprentices to become productive more quickly.
- Participated in community service projects, showcasing company's commitment to social responsibility.
- Acquired new certifications that expanded range of tasks I could perform independently.
- Assisted with post-construction cleanup and maintenance.
- Loaded and carried materials to facilitate transport at construction sites.
- Followed industry regulations and local building codes.
Education
Thomaston High Shool
Thomaston, CTSkills
- On-site operational coordination
- EPA section 608 Universal Certification
- Project monitoring
- Quality control
- Operations planning
- Task delegation
- Technical expertise
- Technical support
- Site documentation
- Decision-making
- Team leadership
- Hand and power tool operation
- Construction safety
- Employee management
- Following instructions
- Effective communication
- Task supervision
- Safe operating procedures
- Job planning
- Attention to detail
- Dependable and hardworking
- Good costumer relations
Certification
EPA section 608 universal
Timeline
AOR Field Supervisor
PREMEIR SYSTEMS
06.2024 - Current
AOR Lead Installer
PREIMEIR SYSTEMS
05.2021 - 06.2024
Service Technician
PREMEIR SYSTEMS
05.2021 - 06.2024
New Construction Lead Installer
PREMEIR SYSTEMS
07.2019 - 05.2021
HVAC Apprentice
Greybeals All Service
05.2017 - 07.2019
Thomaston High Shool
Awards
2020 Strive for excellence core values award - Premier Systems
2021 Problem solving core value award - Premier Systems
2022 Core Value MVP (Right, Easy, Care, Grow) -Premier systems
2024 Right core value award
2024 Premier Systems Chili cook off champion