Jacob L. Reyes
Hurst,Texas
Summary
Warehouse professional with strong organizational skills and track record in optimizing warehouse operations. Proven ability to lead teams and improve efficiency. Reliable, adaptable, and focused on achieving high standards and results.
Overview
21
21
years of professional experience
Work History
Supervisor
Cook Children's Home Health
05.2014 - Current
- Supervised daily operations for home health services, ensuring adherence to compliance standards.
- Mentored staff on best practices in patient care and service delivery protocols.
- Implemented training programs to enhance team performance and operational efficiency.
- Developed and maintained workflows to streamline patient intake and scheduling processes.
- Analyzed service delivery metrics to identify areas for process improvement and cost reduction.
- Facilitated regular team meetings to foster communication and address operational challenges.
- Ensured quality assurance through routine audits of patient records and service documentation.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Mobility and Service Specialist
The Scooter Store
06.2011 - 05.2014
- Daily delivery and service of all The Scooter Store (TSS) products to customer’s within the coverage area of the Distribution Center.
- Perform all adjustments to the products that meet customer’s needs; identify issues, troubleshoot, repair and perform preventative maintenance.
- On every call, perform a needs assessment of the home environment, customer’s physical capabilities and vehicle to recommend products and accessories and initiate sales transactions when needed.
- Follow up on pre- and post delivery/service issues.
- Perform service and/or installation on lifts, ramps and similar accessories in the customer’s vehicle.
- Properly conduct and document home and client evaluations or service work orders.
- Perform inventory control procedures, to include receiving new inventory, accurately completing proper inventory procedures to reconcile inventory stocks and efficiently organizing stock, assembling and maintaining durable medical equipment at the Distribution Center using basic tools.
- Ensure all paperwork is signed and processed correctly.
- Contact customer’s to confirm delivery and service dates and time.
- Provide demonstration and training to all customer’s on daily use of the Scooter or Power Chair.
- Exhibit knowledge of technical attributes of DME industry, and serve as a consultant and product knowledge expert in the field to enhance the sales process.
- Ensure all safety and general maintenance procedures of The Scooters Store’s company vehicles and facilities are adhered to and completed, including keeping workspace, van and facilities neatly maintained.
- Build relationships with customers and the medical community to generate customer’s referrals.
- Assist and support the Distribution Center and Distribution Center Manager in any function required.
- Take appropriate actions in a timely manner to accomplish objectives and achieve set goals.
- Adhere to all local, state and federal requirements such as ACHC, HIPAA, Osha, etc.
- Provided exceptional customer service, resolving inquiries and ensuring client satisfaction with mobility solutions.
- Collaborated with multidisciplinary teams to enhance service delivery and streamline operations for clients.
Medical Service Technician
National HME
02.2011 - 06.2011
- Safely drives and maintains company vehicles.
- Securely loads and stages delivery vehicles.
- Functionally checks and selects ordered medical equipment and supplies.
- Prioritizes and coordinates deliveries, pick-ups, and service calls in an efficient manner.
- Educates home care customers and other end users on medical equipment and supply use by covering key operating features and performing demonstrations.
- Interacts with patients and customers that may be of various ages.
- Performs assessments and reassessments of each customer’s care or service needs.
- Documents the customer’s response to care or services provided, the actions and interventions taken, and the outcomes of the care or services provided.
- Completes plans of care as appropriate to the level of care provided.
- Collects accurate patient information to support care, service and treatment operations, which includes demographic, billing, and medical information.
- Refers service complaints and compliments to appropriate personnel.
- Participates in Improvement of Operational Performance (IOP) activities.
- Participates in traditional and e-learning programs.
- Ensures compliance with Company policies and procedures.
- Coordinates effectively with Customer Service, managers, and other Service Technician.
Warehouse Supervisor/Delivery Driver & Technician
H.E.B. Home Care
03.2005 - 02.2011
- Supervises and coordinates activities of workers concerned with ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts, in stockroom, warehouse, or yard.
- Deliver and sell products or render services (such as oxygen, sleep apnea, nebulizers, Tens unit, wheelchairs, hospital beds, disposable medical supplies and etc., collects money from customers, clean and organize equipment and warehouse.
- On Call Delivery/Technician 24/7
- Listens to and resolves service complaints appropriate to scope of practice
- Educate patients with relation to their home medical equipment to facilitate safe and effective equipment use and desires care, treatment and service.
- Performs all the duties of Delivery Driver & Technician when needed
- Plans layout of stockroom, warehouse and other storage areas, considering turnover, size, weight, and related factors of items stored.
- Advises employees on care and preservation of items received, stored and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock; and related issues.
- Studies records and recommends remedial actions for reported non-usable, slow moving, and excess stock.
- Traces history of items to determine rezones for discrepancies between inventory and stock control records and recommends remedial action to resolve discrepancies.
- Determines work procedures, prepares work schedules, and expedites workflow
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, Georgia08.2004
Skills
- Proficient in various forklift types
- Skilled in internet research and data management tools
- Training and mentoring
- Staff management
- Customer service
- Process monitoring and improvement
- Conflict resolution
- Inventory oversight
- Coaching and mentoring
- Workflow management
- Employee development
- Staff education
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Supervisor
Cook Children's Home Health
05.2014 - Current
Mobility and Service Specialist
The Scooter Store
06.2011 - 05.2014
Medical Service Technician
National HME
02.2011 - 06.2011
Warehouse Supervisor/Delivery Driver & Technician
H.E.B. Home Care
03.2005 - 02.2011
High School Diploma -
Cornerstone Christian Correspondence School