Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacob Luna

Jacob Luna

Cypress

Summary

Dynamic leader with proven expertise in operations management and team leadership, honed at Chipotle Mexican Grill and Keller Williams. Excelled in staff development, financial reporting, and customer service, achieving significant improvements in operational efficiency and client satisfaction. Skilled in fostering teamwork and collaboration, with a strong background in employee relations and training.

Overview

4
4
years of professional experience

Work History

Assistant General Manager

Chipotle Mexican Grill
11.2020 - 08.2024

• Supervised daily restaurant operations, ensuring adherence to company standards and profitability goals.

• Managed, trained, and motivated a team of employees to deliver exceptional customer service and operational efficiency.

• Analyzed financial reports to identify areas for improvement.

• Implemented quality control processes to maintain product consistency and regulatory compliance.

• Collaborated with upper management to develop and execute strategies that improved store performance.

Realtor

Keller Williams
12.2021 - 12.2023
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies.

Education

Houston Adventist Academy
Cypress, TX

Skills

  • Staff management
  • Operations management
  • Staff development
  • Team leadership expertise
  • Employee relations
  • Food safety and sanitation
  • Training and development background
  • Employee scheduling
  • Operations oversight
  • Budget control
  • Financial reporting
  • Teamwork and collaboration
  • Customer service
  • Staff hiring
  • Staff training/development
  • Hiring and onboarding
  • Inventory management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Realtor

Keller Williams
12.2021 - 12.2023

Assistant General Manager

Chipotle Mexican Grill
11.2020 - 08.2024

Houston Adventist Academy
Jacob Luna