JACOB L. WALTER
Deland
Summary
Multifaceted and results driven professional, offering extensive years of outstanding performance with cross-functional competencies in inventory management, employee training, business development, staff management and customer service within a high-volume competitive environment. Solid interpersonal and communication skills; contribute as a team player or work independently; interface with professionals on all levels. Enjoy opportunities to think outside the box, deriving new solutions to old problems through information gathering and data collection.
Overview
31
31
years of professional experience
Work History
Store Manager
CIRCLE K
03.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
District Talent Acquisition /Manager Area Manager
WIS International
01.1994 - 01.2024
- Tasked with overseeing the overall operational integrity of the district, including staff recruitment, selection, and training for160 plus employees and5 supervisors, employee management and evaluation, schedule forecasting, tracking accuracy, customer satisfaction and productivity
- Recruitment, hiring and Training Development for WV, KY, and OH
- Worked with Loss Prevention Team, Store Management, and Internal Auditors to ensure superior customer service
- Participated in EOE/AA audit
- Ensured inventory control needs were consistently met by improving and developing inventory management processes and procedures
- Improved inventory accuracy from70% to90% by implementing effective policies
- Updated information in systems and managed records to reflect store transfers, discrepancies, and damages to retain accuracy of store inventories
- Created weekly, monthly, quarterly, and yearly financial schedules
- Maintained profit and loss statement and performed weekly payroll
Store Manager
ALDI
02.2023 - 07.2023
- Manage all aspects of successfully running a store
- Involved in supervising day-to-day store activities, ensuring overall store performance, identifying staffing needs, managing schedules and developing operational action plans while mentoring and developing the team
- Supervises the day-to-day operations and performance of the team to provide the highest level of customer service for the customer
- Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees
- Handles customer concerns and ensures an appropriate resolution
- Ensures proper store signage is always maintained, as well as the quality and freshness of ALDI products
Market Manager
CIRCLE K
02.2019 - 11.2022
- Provides leadership and direction to store managers, including assistance in recruiting, selection, and orientation processes, assists with employee development and training programs; planning, monitoring and appraising job results
- Establishes job expectations
- Provides coaching to develop action plans for issue resolution
- Manage12 to28 stores covering Ormond Beach to New Smyrna and as far west as Deltona
- Maintain100% Training Completion
- Exceeded expectation and acquired a score of29% for district on Lift up sale System
- This was the highest score in the company for a Market
- Ambassador Club winner for exceeding company metrics include (Sales, inventory control, AAV, turnover reduction and staffing, as well as several other Metrics)
- Event Coordination for Bike Week and Biketoberfest events where Circle K Partner with Boy scouts
Production Supervisor
ANGELICA CORPORATION
02.2018 - 02.2019
- Responsible for the overall process and production of the soil side of the plant
- Organized and set in to affect the process required to meet and exceed expectations
- Six Sigma Certified
- Manage coach and develop20 + production workers on soil side
- Maintain schedule and track payroll for the employees on soil side of the plant
- Tactical planning of the process to ensure the required item was completed for delivery
- Ensure required production goals are met to exceed customer expectations
Merchandising and Inventory Leader
Petsmart
04.2017 - 02.2018
- Responsible for the overall appearance of the store, product presentation and logistics management
- Develop and coach direct reports on accurate replenishment practices and merchandising processes
- Provide exceptional customer service while ensuring sales and conversion matrix are exceeded
- Assume complete operational responsibilities during assigned work hours
- Provide safety and security of all customers, pets and associates
- Forklift Certified
Branch Manager
RELIANT INVENTORY
12.2009 - 06.2012
- Recruited to open and manage new branch location from the ground up, for a $7.3 million inventory contract in Pensacola, FL
- Initiated and developed the startup and management of a full spectrum of inventory operations, systems and programs
- Solely recruited, hired and trained25 employees; developed travel plan and training databases
- Managed leave-of-absence programs and personnel records; conducted weekly payroll and general Human Resource workplace issues
- Analyze, plan and direct cycle counters daily tasks to ensure inventory is accurate
- Successfully manage, lead and facilitate compliance audits
- Oversee inventory procedures of branch location
- Identify and report on issues that create inventory discrepancies, suggesting corrective actions to be implemented avoiding re-occurrences of problems
Trainer/Billing Analyst
FRONTIER COMMUNICATIONS
05.2006 - 06.2009
- Designed and developed call center training program using Salesforce /CRM
- Trained employees on the use of various service forms and company procedures, using training aids, power point presentations, charts and webinar
- Evaluated and graded employee performance on a weekly basis during training and presented reports to management using NICE Quality Management
Trainer/Supervisor
TELETECH HOLDINGS
11.2003 - 05.2006
- Developed, trained and coached call center agents to provide outstanding customer service and help exceed their sales goals using e Workforce
- Conduct weekly reviews on agents to assist with meeting metrics using Crystal reports and NICE Quality Management software
- Developed trainee assessments to determine readiness of new hires
- Worked closely with call center Management to ensure consistency
Education
Associates of Arts Degree - Business
Daytona State College
Bachelor of Science - Accounting
WGU University
Skills
- Client Relations
- Cost Control
- SAP Crystal Reports
- Microsoft Office Suite
- Homeland Security Background Clearance
- Process Improvement
- Project Management
- Salesforce CRM
- WorkForce
- Payroll
- Customer Service
- Conflict Resolution
- Training & Development
- Inventory Control
- Six Sigma
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
CIRCLE K
03.2024 - Current
Store Manager
ALDI
02.2023 - 07.2023
Market Manager
CIRCLE K
02.2019 - 11.2022
Production Supervisor
ANGELICA CORPORATION
02.2018 - 02.2019
Merchandising and Inventory Leader
Petsmart
04.2017 - 02.2018
Branch Manager
RELIANT INVENTORY
12.2009 - 06.2012
Trainer/Billing Analyst
FRONTIER COMMUNICATIONS
05.2006 - 06.2009
Trainer/Supervisor
TELETECH HOLDINGS
11.2003 - 05.2006
District Talent Acquisition /Manager Area Manager
WIS International
01.1994 - 01.2024
Bachelor of Science - Accounting
WGU University
Associates of Arts Degree - Business
Daytona State College
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