Jacob Mabry

Versatile and dynamic, with a proven track record in high-stakes environments, from maintaining law and order as a Military Police Officer at USAF to enhancing customer experiences at Micheals. Excelled in crime scene management and cultivated exceptional customer relationships, demonstrating unparalleled problem-solving skills and adaptability.

Military professional prepared for high-stakes environments and security operations. Proven capacity to maintain order and enforce regulations with focus on team collaboration and achieving results. Reliable and adaptable with strong skills in conflict resolution and communication.

Experienced with security and law enforcement in military context. Utilizes high-level conflict resolution techniques and effective communication to manage complex situations. Track record of maintaining security protocols and ensuring team efficiency.

Skilled at providing exceptional customer service, supporting sales needs, and merchandising products. Excellent teamwork and communication strengths.

Hardworking Backroom Associate focused on maximizing team efficiency and customer service by retrieving, stocking, and moving merchandise. Knowledgeable about customer service standards and sales processes.

• Resolved product issue through consumer testing.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Achieved Customer Satisfaction by introducing Step by Step guides for product-related invoices.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.