Jacob Macias

Results-driven Customer Success Manager with extensive experience in SaaS adoption, digital strategy, and AI-driven insights. Adept at fostering trusted advisor relationships with C-level executives, optimizing customer engagement strategies, and driving revenue growth through upsell and cross-sell initiatives. Proven track record in managing enterprise accounts, executing data-driven customer success plans, and facilitating stakeholder alignment to maximize return on investment (ROI) and Cost Benefit analysis.

• Sendoso - Identified and drove upsell opportunities worth $600,000+ with strategic client engagement and adoption initiatives.
• Demandbase - Drove 117% retention plus expansion in FY2022, fostering trusted advisor relationships with C-level executives.
• Demandbase - Delivered sales enablement sessions to teams of up to 75 participants in Americas and EMEA.
• Demandbase - Drove value for customer in high risk relationship resulting in 14% increase ($23K) in ARR and sourced a testimonial.
• WP Engine - Named #2 ranked Account Manager among 28 reps with highest upsell and cross-sell average in 2019.
• WP Engine - Grew accounts across Harvard Education system by over 1000% via cross-sell and upsell, leading to referrals to other departments and colleges, namely Harvard Law School, Graduate School of Architecture and Harvard Business Review (also led to a referral to Massachusetts Institute of Technology valued at ~$80K ACV).
• Self Employed - Drove an additional 4% in revenue within 3 months for a medical facility by engaging via text and email to enroll and retain recurring business after research and launch of campaigns.