Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Mackie

Leesburg,GA

Summary

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Sales Representative

TMS Callcenters
05.2020 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Retail Team Leader/ Customer Service Relations

Steinmart
07.2018 - 05.2020
  • Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
  • Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
  • Collaborated with store manager to develop targeted sales goals and strategies for the retail team.
  • Resolved conflicts between employees or customers quickly and professionally, maintaining a harmonious atmosphere within the store setting.
  • Mentored new hires, ensuring proper training in sales techniques, customer service, and store operations.

Education

High School -

Smyrna High School
Smyrna, TN
05.2021

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales expertise
  • Relationship Building
  • Product and service knowledge
  • Sales closing
  • Sales Presentations
  • Sales strategy development
  • Complex Problem-Solving
  • Sales Development
  • Product and Service Sales
  • Customer Retention
  • Client Service
  • Negotiation Tactics
  • Upselling and Cross Selling
  • Objection handling
  • Sales consultation
  • Relationship selling
  • Process Improvement
  • Customer Needs Assessment
  • Performance Improvement
  • Strategic Planning
  • Customer Success Management
  • Account Management
  • Cold-calling
  • Closing Techniques
  • Systems and software expertise
  • CRM proficiency
  • Sales Forecasting

Timeline

Sales Representative

TMS Callcenters
05.2020 - Current

Retail Team Leader/ Customer Service Relations

Steinmart
07.2018 - 05.2020

High School -

Smyrna High School
Jacob Mackie