Jacob Mahnami
Sales & Customer Service
Fountain Hills,AZ
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Enthusiastic team member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experienced in bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Sales Associate
Verizon
08.2023 - Current
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Field Sales Representative
Asurion Insurance Services
03.2023 - 08.2023
- Achieved monthly sales targets consistently by implementing effective sales strategies and tactics.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
- Increased sales revenue by developing and implementing strategic sales plans for technical products.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Improved sales performance through the development of effective sales strategies tailored to client needs.
- Placed sales calls and handled sales for incoming customer calls.
- Increased division sales by implementing strategic sales plans and collaborating with team members.
- Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
Tech/General Merchandise Associate
Target
10.2021 - 02.2023
- Completed efficient weekly pricing changes for general merchandise categories.
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Worked with department managers to maintain adequate inventor for regular and promotional demand.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Received new stock and input values into computer system.
- Interacted with guests in friendly and knowledgeable way.
- Worked with customers to pack items according to specific desires and requirements.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Stocked shelves to match planogram images and instructions.
Assistant Store Manager
Bogo Uhaul
05.2020 - 06.2021
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained records related to sales, returns and inventory availability.
Customer Service Specialist
Rod's Custom Workrooom
07.2018 - 04.2020
- Described product highlights and benefits to help guide purchasing decisions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Recorded product or service failure complaints and notified appropriate departments.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Desert Mountain High School
Scottsdale, AZ 08.2018 - 05.2022
Skills
Sales expertise
Technical Support
Safety processes and procedures
Creative problem-solving
Daily workflows
Strong verbal and written communication
Troubleshooting
Works Well Under Pressure
Customer interaction
Performance improvement
Workload management
Innovation skills
Timeline
Sales Associate
Verizon
08.2023 - Current
Field Sales Representative
Asurion Insurance Services
03.2023 - 08.2023
Tech/General Merchandise Associate
Target
10.2021 - 02.2023
Assistant Store Manager
Bogo Uhaul
05.2020 - 06.2021
High School Diploma -
Desert Mountain High School
08.2018 - 05.2022
Customer Service Specialist
Rod's Custom Workrooom
07.2018 - 04.2020
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