Jacob Maldonado
Albuquerque
Summary
Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Attentive Package Handler offers background assembling, sealing, scanning and loading parcels. Hardworking team player ready to stand for long periods, follow safety standards and maintain security.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Valet/Transportation/Bell Attendant
Hyatt Regency Tamaya Resort
Bernalillo
09.2022 - Current
- Parked and retrieved guest vehicles promptly and safely.
- Assisted guests with luggage and provided directions to hotel amenities.
- Maintained cleanliness and organization of parking areas at the resort.
- Provided exceptional customer service to enhance guest satisfaction during stay.
- Coordinated with valet team during peak times for efficient service delivery.
- Resolved guest inquiries and concerns in a professional manner at all times.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Followed company policies related to guest satisfaction standards and procedures.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
Customer Service
Home Depot
Albuquerque
03.2022 - 09.2022
- Developed and implemented customer service policies and procedures to ensure quality customer service delivery.
- Developed strategies for improving customer service quality.
- Attended regular training sessions on customer service techniques.
- Provided excellent customer service when interacting with customers.
- Increased revenue using sales and customer service techniques.
Package Handler
UPS
Albuquerque
04.2020 - 04.2022
- Sorted incoming packages by size and destination for efficient processing.
- Operated conveyor systems to transport packages within the warehouse.
- Scanned package barcodes to track shipments and maintain inventory accuracy.
- Maintained a clean and organized work environment for safety compliance.
- Collaborated with team members to optimize workflow during peak hours.
- Followed safety protocols to minimize workplace hazards and accidents.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Maintained a clean work environment by removing debris from the loading dock area.
Manager's Assistant
Dions
Albuquerque
09.2017 - 04.2020
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Drove customer feedback to deliver information to management for corrective action.
- Managed communication between departments to ensure project alignment.
- Assisted in preparing reports and presentations for executive review.
Education
West Mesa High School
Albuquerque, NmSome College (No Degree) - Nursing
Central New Mexico Community College
Albuquerque, NMSkills
- Vehicle retrieval
- Guest assistance
- Safety protocols
- Parking management
- Attention to detail
- Problem solving
- Stress management
- Positive attitude
- Verbal and written communication
- Reliability and punctuality
- Strong communication skills
- Ability to follow directions
- Multitasking and organization
- Stress tolerance
- Physical fitness
- Customer service
- Customer communication
- Professional appearance
- Loading and unloading
- Efficient work ethic
- Customer service and support
- Problem-solving
- Cash handling
References
References available upon request.
Timeline
Valet/Transportation/Bell Attendant
Hyatt Regency Tamaya Resort
09.2022 - Current
Customer Service
Home Depot
03.2022 - 09.2022
Package Handler
UPS
04.2020 - 04.2022
Manager's Assistant
Dions
09.2017 - 04.2020
West Mesa High School
Some College (No Degree) - Nursing
Central New Mexico Community College