JACOB MARQUEZ
Carlsbad,United States
Summary
Dynamic and results-driven professional with extensive experience as a Police Officer at the Carlsbad Police Department. Proven expertise in criminal investigations and evidence collection, complemented by exceptional crisis intervention skills. Recognized for delivering outstanding customer service in high-pressure environments, showcasing strong analytical problem-solving abilities and effective communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Police Officer
Carlsbad Police Department
Carlsbad, NM
10.2018 - Current
- Patrolled assigned areas to detect and prevent criminal activity.
- Answer calls for service, and conduct a wide array of investigations, ranging from small property crimes, computer crimes, and violent crimes.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Composed comprehensive criminal investigation documentation.
- Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
- Serve as Eddy County Regional SWAT team member and a certified firearms instructor.
Customer Service Representative
GC Services
El Paso, TX
01.2017 - 09.2018
- Provide outstanding customer service to Oncor Electric consumers.
- Professionally addressed and de-escalated customer complaints to ensure satisfaction.
- Submitted service orders with high efficiency.
- Received top recognition for outstanding customer satisfaction.
AT&T/Directv Sales Representative
Alorica
El Paso, Texas
01.2014 - 01.2016
- Specialized in selling AT&T and DIRECTV services.
- Bring in new customer sign-ups by utilizing excellent communication and interpersonal skills.
- Utilized advanced tech skills to ensure customers received accurate product and service details.
- Excel in collaborating with colleagues to reach top team metrics.
- Handled high-pressure environments with efficiency and professionalism.
Server
Red Lobster
El Paso, TX
01.2013 - 01.2015
- Expertly delivered exceptional customer service through professional greetings and assistance.
- Demonstrated expertise in accurately taking food and beverage orders.
- Created a welcoming atmosphere for guests, ensuring a sense of belonging.
- Demonstrated exceptional multitasking skills while providing prompt service to guests.
Customer Service Representative
Office Depot
El Paso, TX
01.2011 - 01.2013
- Managed sales of technology, furniture, and office products.
- Enhanced customer retention, leading to higher sales with superior communication abilities.
- Demonstrated proficiency in managing high-stress environments.
- Received commendations for exceptional work.
Education
H.S. - Diploma
Americas High School
El Paso, Texas01.2011
Some College (No Degree) -
El Paso Community College
El Paso, TXSkills
- Criminal investigations
- Effective Time Management
- Crisis intervention and de-escalation
- Evidence collection
- Report writing
- Microsoft Office Proficiency
- Effective Written Communication
- Analytical Problem Solving
References
Available upon request
Accomplishments
- Police Officer of the quarter
- Life saving award
Certification
- Police Officer Certification
- Pistol/rifle Firearm Instructor Certification
- Basic/advanced SWAT Certification
- CPR Certification
Languages
English
Professional
References
References available upon request.
Timeline
Police Officer
Carlsbad Police Department
10.2018 - Current
Customer Service Representative
GC Services
01.2017 - 09.2018
AT&T/Directv Sales Representative
Alorica
01.2014 - 01.2016
Server
Red Lobster
01.2013 - 01.2015
Customer Service Representative
Office Depot
01.2011 - 01.2013
H.S. - Diploma
Americas High School
Some College (No Degree) -
El Paso Community College
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