Jacob Martin
Oak Creek,WI
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
20
20
years of professional experience
Work History
laborer
Ford Construction
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Living Skills Instructor and Job Coach for Mentally Challenged Adults
Shepherds Baptist Ministries
10.2004 - 07.2013
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
gun clerk and as a stocker at
Jalensky’s Sports Center
02.2004 - 10.2004
- Worked behind the gun counter
- Stocked shelves
- Customer assistance
Archery Technician
Shooters Sports Center
02.2011 - 04.2012
- Managed daily workflow and performed arrow cutting, accessory installation and re-stringing.
- Followed instructions according to specific customer requests, customizing archery setups and installing accessories as directed.
- Maintained hazard-free archery bench and organized stock room.
Firefighter EMT Basic
Union Grove Yorkville Fire Department
06.2007 - 03.2012
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
Correctional Officer
Milwaukee County Sheriff Office
03.2019 - 08.2022
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
Assistant Manager
Frontline Defender
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Firefighter 1 (Certified in the state of WI) EMT-Basic (Certified and Licensed in the state of WI) -
Gateway Technical College
CPR certified First aid certified CDL Class B (Air Brakes -
Hazmat Tech.
Grade 12 -
Gateway Technical College
No Degree - CERT Correctional Emergency Response Team
Milwaukee County Sheriff Academy
Franklin, WI06.2020
No Degree - Weapons Officer Certification
Milwaukee County Sheriff Academy
Franklin, WI10.2020
Skills
- Complex Problem-Solving
- Physical Labor
- Archery technician
- Following Supervisor Instructions
- Service Requests
- Cash Register Operations
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Service Quality
- Good communication skills
Timeline
Assistant Manager
Frontline Defender
03.2023 - Current
Correctional Officer
Milwaukee County Sheriff Office
03.2019 - 08.2022
Archery Technician
Shooters Sports Center
02.2011 - 04.2012
Firefighter EMT Basic
Union Grove Yorkville Fire Department
06.2007 - 03.2012
Living Skills Instructor and Job Coach for Mentally Challenged Adults
Shepherds Baptist Ministries
10.2004 - 07.2013
gun clerk and as a stocker at
Jalensky’s Sports Center
02.2004 - 10.2004
laborer
Ford Construction
Firefighter 1 (Certified in the state of WI) EMT-Basic (Certified and Licensed in the state of WI) -
Gateway Technical College
CPR certified First aid certified CDL Class B (Air Brakes -
Hazmat Tech.
Grade 12 -
Gateway Technical College
No Degree - CERT Correctional Emergency Response Team
Milwaukee County Sheriff Academy
No Degree - Weapons Officer Certification
Milwaukee County Sheriff Academy
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