Jacob Martin
Plainfield,NJ
Summary
To leverage 3 years of hardware experience and networking skills as a Computer Support Technician to provide excellent technical support and troubleshooting for end-users, while continuously seeking knowledge and skills in the field.
Overview
4
4
years of professional experience
Work History
Technician
VHI
01.2020 - Current
- Manage networking cables and physical connections
- Basic connectivity troubleshooting
Computer Hardware Technician
Touch Dynamics
03.2021 - 08.2023
- Troubleshoot and repair hardware issues in tablets
- Image tablets
- Perform RAM and motherboard swaps
- Manage BIOS/UEFI settings
- Perform repairs and upgrades
- Conduct Quality Control checks
- Respond to orders and tickets through Power Apps
- Inspect Windows and Android-based tablets
- Terminal screen repairs.
- Managed 100 units weekly
Computer Support Tech
Momentum Solar
09.2023 - 01.2024
- Enhanced system performance by troubleshooting hardware and software issues, and implementing efficient solutions.
- Provided exceptional customer service, resolving technical problems for end-users via phone, email, and in-person consultations.
- Streamlined IT processes by developing and maintaining comprehensive documentation of policies, procedures, and user guides.
- Reduced downtime through proactive maintenance of computer systems, including updates, patches, and virus protection measures.
- Collaborated with team members to diagnose complex technical issues and develop effective resolutions.
- Managed 20+ calls per day.
- Managed hundreds of user accounts.
Education
Associate of Applied Science - Computer Networking
Raritan Valley Community College
Raritan, NJ12.2023
Game design and computer programming - Computer Graphics
Brookdale Community College
Lincroft01.2015
Skills
- Great teamwork
- Quick learner
- Technically inclined
- Leadership
- Management
- System Troubleshooting
- Quality Control
- Equipment Repair
- User Training
- Network Performance Monitoring
- Network Cabling Standards
Activities
Currently studying on testout.com to further my IT knowledge, I am also pursuing my CompTIA + which I plan to take the test over the summer. I love to tinker with cars and build my own gaming desktops and research technical information in my free time, I also love going to the gym.
Timeline
Computer Support Tech
Momentum Solar
09.2023 - 01.2024
Computer Hardware Technician
Touch Dynamics
03.2021 - 08.2023
Technician
VHI
01.2020 - Current
Associate of Applied Science - Computer Networking
Raritan Valley Community College
Game design and computer programming - Computer Graphics
Brookdale Community College
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