Jacob Martin
Summary
Knowledgeable and dedicated customer service professional with extensive experience healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Member Support Representative
Deseret Mutual Benefit Administrators
05.2021 - Current
- Oversee the processing and management of medical claims for members of The Church of Jesus Christ of Latter-Day Saints
- Coordinate benefits with other medical insurances and provider's offices
- Provide exceptional customer service through telephone conversations with members insurance and billing offices
- Manage overpayment requests and manage to ensure over-payments are received back to DMBA.
Patient Account Representative
Tanner Memorial Clinic
08.2018 - 05.2021
- Managed various patient's accounts to ensure past due balances are being paid by the patient or their insurance
- Received incoming calls to help assist with questions or concerns the patient might have
- Direct calls to various departments to help give the best quality care to our patients
- Working on a monthly report, the objective is to collect patient balances that have gone past due and try and set up payment arrangements.
Marketing Intern
Tanner Memorial Clinic
05.2019 - 08.2019
- Oversaw the company's involvement in various community events
- Managed inventory for distribution during events
- Researched different options to purchase merchandise to allow the company to stay within budget
- Managed and maintained internal communication efforts to the clinic's employees for volunteers to attend events
- Oversaw safety during the events and received feedback on how the company could do better for future involvement in the community.
Education
Master of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ10.2024
Bachelor of Science - Communication: Public Relations and Advertising
Weber State University
Ogden, UT04.2020
Skills
- Claims processing management
- Customer service
- Medical terminology
- Communication (written & verbal)
- Policy understanding
- Issue Resolution
- Relationship Building
- Customer Relations
- MS Office
Accomplishments
- Teachable
- Adaptable
- Respectful
- Eagle Scout (2008)
- Bachelor's of Communication (2020). Graduated with Honors
Hobbies and Interests
- Walking
- Sporting events
- Camping
- Logo design
- Biking
Timeline
Member Support Representative
Deseret Mutual Benefit Administrators
05.2021 - Current
Marketing Intern
Tanner Memorial Clinic
05.2019 - 08.2019
Patient Account Representative
Tanner Memorial Clinic
08.2018 - 05.2021
Master of Science - Healthcare Administration
Grand Canyon University
Bachelor of Science - Communication: Public Relations and Advertising
Weber State University
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