Jacob Martin

Anderson,IN

Summary

Skilled Field Service Technician with a track record of delivering top-notch service and solutions for Kardex Remstar and FedEx:Ground. Excelled in emergency maintenance, technical troubleshooting, and fostering customer relationships, achieving high levels of satisfaction. Expert in power tools operation and preventive maintenance, coupled with a positive attitude, I significantly enhanced team capabilities and efficiency.

Overview

years of professional experience

Work History

Field Service Technician

Kardex Remstar

2024.05 - 2024.08

Responded quickly to emergency maintenance requests for timely on-call support.
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Reviewed technical documentation to complete equipment maintenance and repair.
Operated hand tools and power equipment according to company safety procedures.
Established positive customer relationships by providing punctual, cost-effective solutions.
Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.

Automation Maintenance Technician

FedEx:Ground

2022.03 - 2024.06

Operated varied hand and power tools to complete repairs.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Troubleshot equipment breakdowns and performed preventive maintenance.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Followed safety protocols to minimize workplace accidents.
Inspected and maintained equipment to keep items in top working condition.
Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Trained new employees on proper use and care of tools, machinery, and safety protocols.

Education

Associate Of Applied Science - Electric And Electronic Systems Technology

Lincoln College of Technology, Indianapolis, IN

07.2022

Diploma - Electrical And Electronic Systems Technology

Lincoln College of Technology, Indianapolis, IN

02.2022

Core 40 Diploma -

Anderson High School, Anderson, IN

06.2020

Skills

Problem-Solving
Positive Attitude
Troubleshooting and repair
Field Repairs
Preventive Maintenance
Technical Troubleshooting

Power Tools Operation
Heavy Lifting
Installation and maintenance
Electrical Troubleshooting
Safety assessment
Work Orders

Timeline

Field Service Technician - Kardex Remstar

2024.05 - 2024.08

Automation Maintenance Technician - FedEx:Ground

2022.03 - 2024.06

Lincoln College of Technology - Associate Of Applied Science, Electric And Electronic Systems Technology

Lincoln College of Technology - Diploma, Electrical And Electronic Systems Technology

Anderson High School - Core 40 Diploma ,