Jacob Martinez
Katy,TX
Summary
Quality-focused and professional Supply Chain Management graduate with a strong background in ensuring product compliance and adhering to company SOPs. With unique and extensive experience working with MWT and deep knowledge of store operations, successfully collaborated with HEB corporate teams to enhance product quality. Recognized for reliability and adaptability in dynamic work environments, excelling in problem-solving with a keen attention to detail.
Overview
5
5
years of professional experience
Work History
Produce Quality Inspector I
H-E-B Grocery Co.
01.2023 - Current
- Participated in Procurement meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
- Collaborated closely with BDMs to address any quality concerns arising during inspections.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Participated in cross-functional teams to develop process improvements, leading to increased product quality and efficiency.
Drug GM-Customer Service Representative
H-E-B Grocery Co.
02.2020 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cross-trained and backed up other departments
- Maintained up-to-date knowledge of product and service changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
Bachelor of Science - Logistics And Supply Chain Management
University of Houston
Houston, TX12.2023
Skills
- Quality Assurance and Control
- Reporting and Analysis
- Customer Relations
- Critical Thinking
- Written Reports
- Microsoft Proficiency
- Interpersonal Communications
- Attention to Detail
- Team Collaboration
- Regression testing
- Quality management systems
- Market research experience
- SOP development
Timeline
Produce Quality Inspector I
H-E-B Grocery Co.
01.2023 - Current
Drug GM-Customer Service Representative
H-E-B Grocery Co.
02.2020 - 01.2023
Bachelor of Science - Logistics And Supply Chain Management
University of Houston
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