Jacob Mason
CLINTON TOWNSHIP,Michigan
Summary
Dynamic professional with a proven track record at Lake St. Clair Metropark, excelling in customer service and operational efficiency. Skilled in cash handling and teamwork, I've enhanced visitor satisfaction and streamlined event execution. Demonstrated ability to manage high-stress situations, ensuring top-notch service and organizational excellence. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Park Attendant
Lake St. Clair Metropark
05.2024 - Current
- Contributed to efficient park operations by managing entry points and verifying tickets or passes for guests.
- Handled visitor inquiries professionally and courteously, addressing concerns effectively to ensure satisfaction.
- Enhanced visitor experience by providing exceptional customer service and maintaining park cleanliness.
- Stayed organized and aware of schedules to execute successfully booked events.
- Assisted in event planning and execution, ensuring a smooth experience for all attendees.
Parks and Recreation Worker
Clinton Township Summer Rec
05.2023 - Current
- Contributed to a clean and welcoming environment by managing litter and waste disposal in the park area.
- Promoted park events and programs, increasing community engagement and participation.
- Promoted physical activity and well-being through the organization of sports leagues, fitness classes, and other recreational opportunities within the park.
- Assisted with planning and executing community events, including fundraisers, educational workshops, and recreational activities.
- Monitored participation in recreational activities to provide assistance to participants.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Customer Service Representative
MyLocker
03.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Host
Terry's Terrace
04.2021 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Stagehand
JAPAC
09.2022 - 03.2023
- Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
- Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
- Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.
- Demonstrated flexibility in adapting responsibilities as needed due to unexpected circumstances or last-minute changes before showtime.
Education
Bachelor of Journalism - Broadcast Journalism
Michigan State University
East Lansing, MI05.2028
High School Diploma -
L'anse Creuse High School
Harrison, MI06.2024
Skills
- Cash handling proficiency
- Tour Guiding
- Cleaning and sanitation
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Organizational Skills
Timeline
Park Attendant
Lake St. Clair Metropark
05.2024 - Current
Parks and Recreation Worker
Clinton Township Summer Rec
05.2023 - Current
Stagehand
JAPAC
09.2022 - 03.2023
Host
Terry's Terrace
04.2021 - 05.2024
Customer Service Representative
MyLocker
03.2020 - Current
Bachelor of Journalism - Broadcast Journalism
Michigan State University
High School Diploma -
L'anse Creuse High School
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