Jacob Mason
Leland,NC
Summary
Dynamic Assistant Manager with a proven track record at Avis Budget Group, excelling in customer relations and technical proficiency. Spearheaded initiatives to enhance operational efficiency and customer satisfaction, adeptly managing team dynamics and leveraging MS Office for superior administration. Achieved significant improvements in workflow and financial control, demonstrating exceptional leadership and problem-solving skills.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Avis Budget Group
03.2017 - Current
- Follow company procedures to ensure the cleanliness of vehicles
- Coordinate deliveries of vehicles to preferred customers
- Manage cleaning bay areas to facilitate efficient workflow
- Receive and maintain records of transported vehicles from satellite locations
- Assess and report damaged inventory and notify management when vehicles require maintenance
- Address employee and customer concerns.
- Develop strategies for better workplace efficiency and goal achievement.
- Email and phone correspondence.
- Liaise between managers, customers, and employees.
- Provide direction to staff.
- Monitor spending patterns and budget.
- Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
Data Coordinator II
John Deere Corporation
08.2008 - 04.2017
- Served as a point-of-contact for external partners and clients, addressing inquiries or concerns related to data-sharing agreements and protocols.
- Maximized efficiency within teams by establishing clear procedures for task delegation and progress tracking related to data initiatives.
- Ensured timely completion of projects by efficiently coordinating cross-functional teams involved in data management activities.
- Facilitated communication between departments, ensuring alignment of data-related objectives and strategies.
Education
University of North Carolina At Wilmington
Wilmington, NC 08.2020 - 05.2025
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Computer Skills
- Scheduling and Coordinating
- MS Office
- Documentation And Reporting
- Administration and Reporting
- Technical Proficiency
- Preventive Maintenance
Timeline
University of North Carolina At Wilmington
08.2020 - 05.2025
Assistant Manager
Avis Budget Group
03.2017 - Current
Data Coordinator II
John Deere Corporation
08.2008 - 04.2017