Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Massey

Sioux City,IA

Summary

Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.

Overview

4
4
years of professional experience

Work History

Specialty Shop Manager

Scheels
Sioux City, Iowa
02.2024 - Current
  • Analyzed market trends to develop promotional strategies that increased foot traffic.
  • Developed training programs for staff to improve service quality and team cohesion.
  • Implemented upselling techniques for elevating average transaction values.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.

Laborer

Port Neal Welding
11.2021 - 04.2023
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Worked alongside team to accomplish work goals according to schedule.
  • Performed general housekeeping and cleaning tasks.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Used measuring tools such as gauges and tape measure to identify conforming parts during production.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Finance Airman

United States Air Force
12.2020 - 10.2021
  • Updated account information to maintain customer records.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed and updated databases to handle customer data.

Education

High School Diploma -

Sergeant Bluff-Luton Senior High School
Sergeant Bluff, IA
05.2020

No Degree -

Iowa Central Community College
Fort Dodge, IA

Skills

  • Technology savvy, with ability to learn new processes quickly and easily
  • Effective work ethic
  • Motivated to help others
  • Excellent communication and interaction skills
  • Excellent Self management skills

Timeline

Specialty Shop Manager

Scheels
02.2024 - Current

Laborer

Port Neal Welding
11.2021 - 04.2023

Finance Airman

United States Air Force
12.2020 - 10.2021

High School Diploma -

Sergeant Bluff-Luton Senior High School

No Degree -

Iowa Central Community College

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Jacob Massey