Jacob Massie
Lacey,WA
Summary
Reliable and well-rounded professional with the ability to reach goals on time using a strong work ethic. Throughout the military career and training a strong sense of discipline developed in me. This resulted in becoming a well-rounded individual who works well with other employees and the public. Among many other skills gained, being able to adapt quickly and always seeking improvement were critical.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Line Cook
Little Creek Casino
07.2023 - 03.2024
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared and cooked meals according to recipes and customer specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in timely manner.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upheld strict sanitation standards while preparing meals, maintaining clean workspace free of cross-contamination risks.
- Assisted in dropping food costs from 58% to 47% in three months.
CUSTOMER CARE SALES MANAGER
MICHALES
01.2022 - 10.2022
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Led successful sales team by providing motivational coaching and performance-based incentives.
- Prepared sales presentations for clients showing success and credibility of products.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Store theft decreased by 13% while becoming closing manager
FAST FOOD COOK
KFC
08.2020 - 03.2021
- Continually sought opportunities for professional growth and development by participating in relevant workshops or training sessions.
- Handled portion control activities according to specified instructions provided by chef.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Practiced proper safety and sanitation standards.
- Kept kitchen up to code for health and safety inspections.
SALES ASSOCIATE
TRACTOR SUPPLY
08.2019 - 03.2020
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to effectively build rapport and lasting relationships.
- Forklift operator
- Propane sales
- Worked through high sales seasons during pandemic.
Garden Center Sales Associate
WALMART
01.2019 - 06.2019
- Worked cash registers, stocked shelves, maintained cleanliness of sale shelves
- Assisted in customers products to vehicles
- Assisted customers in need of where to find products and items needed for various projects.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Planted and cultivated various plants and flowers to create visually appealing and healthy gardens.
- Managed efficient cash register operations.
M1 ABRAMS ARMORED CREW MEMBER
US ARMY
03.2013 - 10.2018
- Effective decision-maker in high-pressure environments
- Handled ammunition management at brigade level distribution
- Maintained cleanliness, functionality, distribution, accountability, and repairs of company level equipment
- Coordinated operations with armor, artillery and air support units
- Participated in efforts of operation Spartan Shield.
- Developed expertise in navigation and terrain analysis, enabling tank crew to navigate complex environments with ease.
- Enhanced team performance by implementing effective communication strategies within tank crew.
- During skills testing tank crew scored 939 out of 1000 being highest score within battalion.
Education
HIGH SCHOOL DIPLOMA -
WAUSEON HIGH SCHOOL
Wauseon05.2012
Bachelor of Science - Mechanical Engineering
ST. MARTIN'S UNIVERSITY
Lacey, WA 01.2019 - 05.2023
Skills
- Prioritization and Organization
- Cleanliness standards
- Frying
- Order delivery practices
- Team Coordination and Cooperation
- Equipment Inspection
- Adaptability to Terrain
- Field Repair Capabilities
- Hazardous Materials Handling
- Radio operation
- Microsoft Outlook, Word, and Excel
- Customer Relationship Management
Accomplishments
- Traveled to South Korea, Kuwait, and Germany expanding multi-lateral relations with the United States.
- Distinguished amongst peers for outstanding performance in operations and performance.
Awards
- The Army Achievement Medal, 04/2015
- The Army Achievement Medal, 02/2016
- The Good Conduct Medal, 03/2016
- The Army Commendation Medal, 07/2016
Timeline
Line Cook
Little Creek Casino
07.2023 - 03.2024
CUSTOMER CARE SALES MANAGER
MICHALES
01.2022 - 10.2022
FAST FOOD COOK
KFC
08.2020 - 03.2021
SALES ASSOCIATE
TRACTOR SUPPLY
08.2019 - 03.2020
Bachelor of Science - Mechanical Engineering
ST. MARTIN'S UNIVERSITY
01.2019 - 05.2023
Garden Center Sales Associate
WALMART
01.2019 - 06.2019
M1 ABRAMS ARMORED CREW MEMBER
US ARMY
03.2013 - 10.2018
HIGH SCHOOL DIPLOMA -
WAUSEON HIGH SCHOOL
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