Jacob Mata

• Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
• Accepted and processed customer returns.
• Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
• Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
• Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
• Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

• Established strong rapport with clients, fostering trusting and supportive coaching relationships.
• Encouraged clients to set and achieve reasonable goals on weekly basis.
• Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
• Helped clients build life management and coping skills to handle daily needs and specific stressors.
• Clients were also disabled adults

I helped take care of developmentally disabled adults in all matters of life that they needed.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Established positive relationships with customers and other staff members.
• Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.