Jacob Mattern
Kodak,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Insightful Police Officer with 12 years of experience, commitment to maintaining high levels of safety and organization as well as great detail-oriented observation skills. Goal-oriented with calm and focused demeanor in stressful situations.
Overview
21
21
years of professional experience
Work History
Police Officer
Sevierville Police Department
05.2016 - Current
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Assisted citizens with social service resources and community relations.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Deputy Sheriff
Sevier County Sheriff's Office
07.2011 - 05.2016
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Identified suspicious activity and conducted interviews with witnesses to build cases.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Gathered information and evidence to assist in solving crimes.
- Served court documents and completed civil process duties for cases.
Barista
Starbucks
04.2007 - 03.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Delivery Driver
Harman Ice (Formerly Fortenberry's Ice Co)
07.2002 - 09.2008
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Stocked merchandise displays at convenience centers, restaurants, and events.
Education
Associate of Applied Science - Public Safety
Walter State Community College
Morristown, TN05.2017
High School Diploma -
Sevier County High School
Sevierville, TN06.2006
Skills
- Word Processing
- Microsoft Office
- Crisis Intervention Training
- Mental Health Support
- Employee Mentoring and Training
- Domestic Violence Victim Resource Advocate
- Domestic Violence Prevention
- Conflict De-Escalation
Timeline
Police Officer
Sevierville Police Department
05.2016 - Current
Deputy Sheriff
Sevier County Sheriff's Office
07.2011 - 05.2016
Barista
Starbucks
04.2007 - 03.2022
Delivery Driver
Harman Ice (Formerly Fortenberry's Ice Co)
07.2002 - 09.2008
Associate of Applied Science - Public Safety
Walter State Community College
High School Diploma -
Sevier County High School
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