Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent critical thinking, conflict resolution, and relationship building skills.
Overview
23
years of professional experience
Work History
Bronson Police Department
Reservist Police Officer
09.2023 - Current
Job overview
Talked regularly with citizens to establish rapport and become familiar presence in area.
Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Patrolled assigned areas to prevent and detect roadway crimes.
Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
Recorded facts to prepare reports documenting incidents and activities.
Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Checked vehicle equipment for proper functioning prior to use.
United States Air Force Reserve
Staff Sergeant - Ground Transportation
09.2019 - Current
Job overview
Developed strategies to optimize efficient and effective utilization of 75 vehicle fleet.
Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
Conducted investigations to resolve issues related to logistics and cargo movements.
Liaised with internal and external stakeholders to facilitate smooth operations.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Self-motivated, with strong sense of personal responsibility.
Skilled at working independently and collaboratively in team environment.
Ayres-Oak Insurance Services
Insurance Agent, CIC
09.2000 - 09.2023
Job overview
Built relationships with 500+ clients using active listening and issue resolution.
Responded to customer calls swiftly to resolve issues and answer questions.
Maintained 93% client retention with high standards of customer service by building relationships with clients.
Monitored changes in industry to stay compliant with relevant laws and regulations.
Negotiated with underwriters to obtain better coverage and improved rates for clients.
Identified potential risks in client businesses and recommended appropriate coverage.
Determined client needs by listening and scheduling fact-finding appointments.
Education
Community College of The Air Force
Montgomery
Associate of Applied Science from Leadership And Management
07.2024
Airman Leadership School
Montgomery
Professional Military Education (PME)
09.2023
The National Alliance For Insurance Education
Austin
Certified Insurance Counselor (CIC) from Commercial And Personal Lines Insurance
03.2011
Bronson Jr/Sr High
Bronson
High School Diploma
05.1998
Accomplishments
While Deployed with the U.S. Air Force as a Reservist in Kuwait in 2023:
Awarded the Air and Space Achievement Medal.
Awarded Flight Airman of the First Quarter.
Awarded February Flight Team of the Month.
Delivered 2,600 military parts valued at $3M that directly contributed to the maintenance of 27 Allied aircrafts valued at $1.4B.
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