Jacob Mays
Winchester ,VA
Summary
Dynamic leader with a proven track record at GSSN Heating & Cooling, enhancing sales strategies and fostering client relationships to surpass targets. Skilled in sales team training and verbal communication, I excel in creating solutions that drive customer satisfaction and team success. Achieved consistent sales growth by leveraging analytical problem-solving and relationship-building expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Manager
GSSN Heating & Cooling
01.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
HVAC Installer
GSSN Heating & Cooling
02.2021 - Current
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
HVAC Technician
GSSN Heating & Cooling
02.2021 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
General Manager
Route 9 Restaurant
09.2018 - 05.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Assistant Baseball Coach
Shenandoah University
10.2014 - 04.2019
- Collaborated with coaching staff to recruit talented athletes, building a competitive roster.
- Managed equipment inventory and maintenance, ensuring players had access to necessary tools for success on the field.
- Facilitated communication between players, parents, and coaching staff regarding team expectations and schedule updates.
- Created and organized progressive training program for each specific position.
- Enhanced team performance by developing and implementing effective training programs.
- Exercised effective communication with members of community and team, acting as liaison and public face for organization.
- Assisted head coach in strategizing game plans, leading to increased winning percentages.
- Improved defensive strategies by analyzing opposing teams'' tendencies and designing targeted drills during practice sessions.
- Mentored athletes on maintaining academic eligibility, promoting their success both on the field and in the classroom.
- Cultivated strong player-coach relationships, fostering a supportive and motivated team environment.
- Conducted video analysis of gameplay footage for tactical adjustments, enhancing overall team strategy execution.
- Participated in community outreach events, representing the baseball program and fostering positive relationships with local organizations and supporters.
- Organized and managed practice sessions, ensuring efficient use of time and resources for optimal skill development.
Director of Player Development
Fielders Choice LLC
09.2010 - 10.2017
- Enhanced player performance by implementing personalized development plans and setting achievable goals.
- Mentored athletes on work ethic, teamwork, and leadership skills, contributing to a positive team culture and successful season outcomes.
- Managed budgetary resources efficiently while procuring necessary equipment and supplies for optimal player development processes.
- Coordinated logistics for team travel arrangements during away games or tournaments, minimizing disruptions to player routines and overall performance levels.
- Oversaw training facility maintenance, inventory management, equipment selection and environmental services.
- Collaborated with coaching staff to create tailored training programs for individual athletes, leading to improved on-field results.
- Organized and executed off-season training camps, ensuring players maintained peak physical condition yearround.
- Fostered an inclusive environment that embraced diversity, promoting camaraderie among players from various backgrounds and experiences.
- Overcame challenges associated with roster turnover by adapting recruiting and developmental strategies to maintain a competitive team dynamic.
- Developed program content and training techniques for sports performance.
- Promoted community engagement initiatives involving professional athletes as role models for young aspiring players.
- Organized workshops on diverse topics such as nutrition or mental health for holistic player development approach.
- Provided guidance on academic eligibility requirements for student-athletes seeking collegiate playing opportunities post-high school graduation.
- Cultivated strong relationships with local high schools and youth programs to identify potential talent for recruitment purposes.
- Facilitated communication between players, coaches, support staff, and management to foster a cohesive organizational environment.
Education
General Studies
Methodist University
Fayetteville, NCBachelor Of Business Administration And Management - Sports Management
Concord University
Athens, WV12.2013
Associate Of General Studies - General Studies
Frederick Community College
Frederick, MD06.2010
Diploma -
Loudoun Valley High School
Purcellville, VA06.2007
Skills
- Sales team training
- Goals and performance
- Verbal and written communication
- Sales expertise
- Positive and upbeat
- Rapport and relationship building
- Analytical problem solver
Certification
Type 2 608 Certified
Timeline
Sales Manager
GSSN Heating & Cooling
01.2024 - Current
HVAC Installer
GSSN Heating & Cooling
02.2021 - Current
HVAC Technician
GSSN Heating & Cooling
02.2021 - Current
General Manager
Route 9 Restaurant
09.2018 - 05.2020
Assistant Baseball Coach
Shenandoah University
10.2014 - 04.2019
Director of Player Development
Fielders Choice LLC
09.2010 - 10.2017
General Studies
Methodist University
Bachelor Of Business Administration And Management - Sports Management
Concord University
Associate Of General Studies - General Studies
Frederick Community College
Diploma -
Loudoun Valley High School