Jacob Maze
Highland,IL
Summary
Versatile and dedicated, with a proven track record in enhancing customer satisfaction and team efficiency at Next Generation Management Solutions. Expert in deep cleaning and maintenance, coupled with exceptional multitasking and crew management skills. Achieved a significant increase in operational standards through meticulous quality control and strong work ethic.
Overview
6
6
years of professional experience
Work History
Professional Cleaner
Next Generation Management Solutions
01.2023 - Current
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
Truck Driver
Lazy Rocken H Transport
09.2022 - 01.2023
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Patriot Fire Control Enhanced Operator Maintainer
US Army
01.2021 - 09.2022
- Enhanced situational awareness by regularly updating maps and overlays with current intelligence and target information.
- Contributed to successful mission execution through precise coordination of Patriot Fire Control assets.
- Maintained strict adherence to security protocols when handling classified information, ensuring the integrity of sensitive data.
- Increased overall unit effectiveness by sharing expert knowledge with junior operators through mentoring and coaching sessions.
Assistant Manager
Dominoes
02.2019 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Arts - History Teacher Education
Southern Illinois University Edwardsville
Edwardsville, IL05.2026
Associate of Arts - Liberal Arts And General Studies
Southwestern Illinois College
Belleville, IL12.2024
Certificate - CNC Operations
Southwestern Illinois College
Belleville, IL01.2024
Skills
- Self-Motivation and Initiative
- Strong Work Ethic
- Multitasking proficiency
- Deep cleaning expertise
- Reliability and punctuality
- Customer Service
- Crew Management
- Supply Inventory Management
- Time Management
- Quality Control
- Maintenance
Timeline
Professional Cleaner
Next Generation Management Solutions
01.2023 - Current
Truck Driver
Lazy Rocken H Transport
09.2022 - 01.2023
Patriot Fire Control Enhanced Operator Maintainer
US Army
01.2021 - 09.2022
Assistant Manager
Dominoes
02.2019 - 10.2021
Bachelor of Arts - History Teacher Education
Southern Illinois University Edwardsville
Associate of Arts - Liberal Arts And General Studies
Southwestern Illinois College
Certificate - CNC Operations
Southwestern Illinois College
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