Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jake Mazuc

Product Owner
Columbia,MO

Summary

Customer-focused product owner with 5 years of experience in the mortgage industry. Proficient in the complete product development lifecycle, from concept to implementation. Skilled in Agile and Kanban methodologies, collaborating with stakeholders to identify the optimal Minimum Viable Product (MVP) for each feature request. Combining extensive loan knowledge with a problem-solving mindset, consistently recommending system improvements and updates. Recognized for building strong relationships with stakeholders and delivering high-quality product enhancements. Results-oriented professional with a strong background in product management and agile frameworks. Known for fostering collaboration within teams and successfully driving projects to completion. Adaptable to evolving requirements, excelling at prioritizing key deliverables and managing stakeholder expectations.

Overview

9
9
years of professional experience

Work History

Product Owner

Veterans United Home Loans
01.2023 - Current
  • Product owner for Encompass, our loan origination system.
  • Meet with stakeholders from production, operations, capital markets, legal and other departments to gather requirements for new features.
  • Write detailed user stories for the development team. Perform detailed software testing to ensure acceptance criteria are met. Testing performed includes manual, ad-hoc, unit, regression, acceptance, usability, regression and smoke.
  • Make configuration and system changes for our production environment.
  • Write and modify Visual Basic code for input forms, field triggers, custom print forms and other areas of Encompass.
  • Operate in Kanban environment; collaborate with stakeholders through the development process.
  • Completing incident investigation and resolution for user issues.
  • Shadow users to identify new opportunities for our product.
  • Technical environment: Encompass, Visual Basic, Jira, ServiceNow, Pivotal, Coda, Slack

Operations Trainer

Neighbors Bank
11.2020 - 01.2023
  • Transitioned from processing mortgages to training others how to process and disclose mortgages
  • Train new hire groups from start to finish
  • Lead in-person, remote and hybrid training sessions. Remote sessions utilize WebEx for content delivery.
  • Develop both written and visual training materials including video recordings, eLearning courses, handouts, cheat sheets, reference guides, SOPs and other resources
  • In-depth knowledge of the big four personal mortgage products: conventional, VA, FHA and USDA
  • Identifies key metrics to monitor departmental performance and audits employees to identify deficiencies
  • Between training groups, manage special projects. Examples:
  • Updating the company’s annual compliance eLearning courses in Vyond
  • Planning the rollout and providing support for new product launches:
  • Manufactured homes property type
  • New credit provider launch (Factual Data)
  • Down Payment Assistance product launch
  • Identify areas for improvement and develop new processes for operations staff and document those into written workflows

Loan Coordinator

Veterans United Home Loans
11.2019 - 11.2020
  • Internally transitioned from Transaction Coordinator to Loan Coordinator
  • Performed same duties as prior role, but also handled the back-end of the loan process as well
  • Managed an average pipeline of 50-60 loan files, closing 20-30 monthly
  • Handled client communications with home-buyers and realtors
  • Reviewed income, asset, debt and other documentation received from buyers, realtors, insurance companies, title companies, and other 3rd parties
  • Analyzed loan files for debt to income, clerical and other issues
  • Updated and processed loan files using Encompass, VU+, Blitzdocs and other software

Transaction Coordinator

Veterans United Home Loans
07.2019 - 11.2019
  • Handled client communications with home-buyers and realtors
  • Reviewed documents received from buyers and realtors
  • Worked with a loan team consisting of a Loan Officer and Account Manager to close loans on time and ensure loan files were moving forward

Senior Technical Recruiter

MAKE Corporation
01.2018 - 06.2019
  • Promoted to Senior Technical Recruiter – working remotely from Columbia, MO
  • Perform the same duties as prior role, but also required to source an additional 5 candidates per month and manage more requisitions
  • Own more of the recruiting process and source for tougher to fill jobs
  • Have more responsibility to find and submit candidates without having my work quality checked

Technical Recruiter

MAKE Corporation
07.2016 - 01.2018
  • Performed recruiting – sourcing, screening, rate negotiation, client submittal for both contingent labor and permanent roles.
  • Contact a high volume of candidates through phone and email every day regarding openings
  • Coordinate interviews (phone, onsite, Skype, WebEx) between candidates and clients
  • Utilized Bullhorn applicant tracking system to maintain candidates and their information – ensuring the relevant paperwork is uploaded and that all pertinent notes about the candidate are included in their profile
  • Submit candidates into VMS systems including Workday, Smart Track, Fieldglass and Beeline
  • Use Microsoft Word for resume formatting, and Microsoft Excel for markup calculations
  • Worked to recruit and present candidates against 24 and 48 hour deadlines

Education

BBA - Management, Spanish

The University of Iowa
Iowa City, IA
12.2015

General Education - undefined

Kaneland High School
Maple Park, IL
05.2012

Skills

  • Strategic release planning
  • Stakeholder-focused business analysis
  • Proficient in backlog organization
  • Strategic roadmap creation

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Product Owner

Veterans United Home Loans
01.2023 - Current

Operations Trainer

Neighbors Bank
11.2020 - 01.2023

Loan Coordinator

Veterans United Home Loans
11.2019 - 11.2020

Transaction Coordinator

Veterans United Home Loans
07.2019 - 11.2019

Senior Technical Recruiter

MAKE Corporation
01.2018 - 06.2019

Technical Recruiter

MAKE Corporation
07.2016 - 01.2018

General Education - undefined

Kaneland High School

BBA - Management, Spanish

The University of Iowa

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