Jacob Mazur
North Syracuse,NY
Summary
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Overview
6
6
years of professional experience
Work History
Business Analytics Consultant
M-Co Consulting
Albany, NY
11.2024 - Current
- Analyzed financial and operational data to identify trends and improvement opportunities
- Delivered data-driven insights to support client decision-making
- Developed reports and dashboards to track performance metrics
Manager
Chick-fil-A
Cicero, NY
06.2020 - Current
- Led operations during $60,000+ revenue days while managing team performance and service quality
- Drove catering sales growth through B2B relationships and customer engagement
- Trained and coached staff to improve efficiency and customer experience
- Anticipated operational issues and implemented solutions in high-pressure environments
Education
B.S. - Management Information Systems (MIS), Minor: Business Analytics
State University of New York at Oswego
Oswego, NY05-2026
LEADERSHIP EXPERIENCE
- Closed a deal to secure 40% cash flow of a $800,000 rental home in Florida
- Varsity Volleyball Captain: All-State, led team to State Championship appearance
- Volunteer Basketball Coach: mentored athletes in leadership and performance
Timeline
Business Analytics Consultant
M-Co Consulting
11.2024 - Current
Manager
Chick-fil-A
06.2020 - Current
B.S. - Management Information Systems (MIS), Minor: Business Analytics
State University of New York at Oswego
CORE COMPETENCIES
- Sales & Relationship Management
- Team Leadership
- Business Analytics
- Process Improvement
- Communication
- Data Analysis