Jacob McAuliffe
Pueblo,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact team success.
Overview
23
23
years of professional experience
Work History
Administrative Specialist II
Kaiser Permanente
05.2023 - Current
- Delivered top-notch administrative support to superiors and staff, promoting excellence in office operations at the Pueblo North and Acero medical office buildings.
- Submitted a variety of service tickets for primary care and lab with emphasis on referral tapestry maintenance.
- Resolved customer concerns efficiently to promote satisfaction and loyalty via our Reputation.com partners.
- Coordinated with contracted vendors for EVS, Facility Maintenance, and Security.
- Prepared project documents, and monthly reports for Acero, Pueblo North and Smokey Hill Medical Office Buildings. Educated leadership (Medical Director and MOAs) on the specifics and importance of data collected.
- Worked with the Senior Director of Operations (SoCO) to streamline referral issues with UC Health Parkview (Pueblo).
- Maintained and optimized manager's, calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Implemented several Unit Based Teams projects for a better workplace environment.
- Worked on behalf of senior leadership to complete project requirements such as our Google review goal of 4.3 Stars (achieved at both Pueblo clinics).
- Worked as "Safety Champion" to ensure workplace safety and protocols are followed.
- Presented monthly safety meetings and addressed potential safety issues with leaders from a variety of departments (PC, Lab, Pharmacy, Facilities, Security) and members of our labor unions.
- Trained colleagues on how to hold safety meetings with included job aides.
- Assisted providers and staff members with ad-hoc tasks.
- Experienced working in Labor/Management Partnership environment.
Cost Accounts Manager
Pueblo Community Resources Co, Inc.
02.2001 - 02.2022
- Supervised staff and consulted on hiring practices.
- Collaborated with other administrative staff to reconcile vendor invoices and facilitate payments.
- Managed payroll operations for team of more than 50 employees.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Liaised between account holders and various departments within administrative staff.
- Managed, balanced, and audited more than 20 client checkbooks and online banking accounts.
- Audited client purchases to ensure compliance with Federal and State regulations.
- Audited employee data entry within Therap software.
- Demonstrated respect, friendliness and willingness to help wherever needed
Sales Associate
Exquisite Taste
07.2006 - 11.2012
- Organized racks and shelves to maintain store visual appeal, engage customers.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Arts - Psychology
University of Colorado At Colorado Springs
Colorado Springs, CO12.2009
Skills
- Staff Management
- Issue Resolution
- Verbal and Written Communication
- Compliance Requirements
- Employee Timesheet Processing
- Program Implementation
- Office Administration
- Multitasking Strengths
- Excellent People Skills
- Policy and Procedure Adherence
- Customer Service
- Proficient in Excel/Word/PowerPoint
Timeline
Administrative Specialist II
Kaiser Permanente
05.2023 - Current
Sales Associate
Exquisite Taste
07.2006 - 11.2012
Cost Accounts Manager
Pueblo Community Resources Co, Inc.
02.2001 - 02.2022
Bachelor of Arts - Psychology
University of Colorado At Colorado Springs
Similar Profiles
MICHAEL NAVAMICHAEL NAVA
Area Director at Kaiser Permanente – The Permanente Medical GroupArea Director at Kaiser Permanente – The Permanente Medical Group
Johnica M. BennettJohnica M. Bennett
Director of Midwifery Services at Kaiser Permanente- Mid Atlantic Permanente Medical GroupDirector of Midwifery Services at Kaiser Permanente- Mid Atlantic Permanente Medical Group
JAMES O'BRIENJAMES O'BRIEN
Family Physician at Northwest Permanente (Kaiser Permanente)Family Physician at Northwest Permanente (Kaiser Permanente)
Rachel PerryRachel Perry
Communications Operator at Kaiser Permanente (Kaiser Foundation Hospitals)Communications Operator at Kaiser Permanente (Kaiser Foundation Hospitals)
Danielle BegayDanielle Begay
Customer Experience Specialist at Best BuyCustomer Experience Specialist at Best Buy