Jacob McBroom
Greenville,NC
Summary
I am a college student currently studying Biology with a pre-medical track. I am seeking any position where I can gain valuable experience in the healthcare field, while pursuing a pre-medical degree at East Carolina University.
Overview
5
5
years of professional experience
Work History
Research Lab Intern
East Carolina University
Greenville, NC
01.2024 - Current
- Collected field samples according to established protocols.
- Performed quality control and assurance tests on samples to ensure accuracy of results.
- Participated in seminars related to the research topics being studied.
- Utilized microscopes and other equipment to analyze specimens or samples.
- Created presentations summarizing research findings for internal staff.
- Logged over 6 hours of lab work per week during each semester.
- Worked with frozen samples, as well as identification of different crustacean species.
- Kept OSHA lab safety rules in place at all times.
- Used chemicals, such as acids and DI water, to perform experiments.
- Worked under doctoral students as well as master's students, performing anything they asked of me.
- Generated graphs and charts to present data in a visual format.
- Attended regular meetings with research team members to discuss project progress.
- Assisted in writing technical reports and manuscripts for publication.
- Maintained accurate records of all experiments conducted in the lab.
- Organized and maintained lab supplies inventory.
- Conducted literature reviews to identify relevant research papers and studies.
- Prepared standard solutions for laboratory use.
- Developed survey instruments, compiled data, and analyzed results using statistical software.
- Utilized various research tools and software to gather and analyze information.
- Conducted fieldwork activities, including data collection and observation.
Server
Olive Garden
Greenville, NC
08.2023 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Increased customer satisfaction by 15%
- Great reviews from guests
- Stayed informed about daily specials, new menu items, promotions.
- Maintained records of transactions made during shift as required by law or company policy.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
Server
The Blackened Kraken Bar and Grill
Greenville, NC
06.2022 - 08.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Gained the most customer tips, most shifts.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Server
Nomad
Hillsborough, NC
05.2021 - 01.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Welcomed guests with personable attitude
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and made personal connections with guest, so that they felt comfortable and at "home."
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Discussed dining menu information to aid in decision process for senior residents.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Online Grocery Associate
Walmart
Hillsborough, NC
04.2020 - 07.2020
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
- Satisfied customers with quick, accurate service under tight deadlines.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Worked quickly to pack orders efficiently and decrease product damage
- Listened to customer needs to identify and recommend best products and services.
Dishwasher
Anna's Maria's Pizzeria
Hillsborough, NC
02.2020 - 03.2020
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Developed great team spirit with other personnel by pitching in and helping with task completion.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Replaced clean utensils in storage bins for easy access.
- Maintained assigned areas to keep organized and clean by mopping floor.
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
- Studied methods of coworkers, successfully learning kitchen and food service skills.
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
- Backed up kitchen team members during heavy work periods to maximize team coverage.
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Handled glassware and other fragile items with exceptional care to prevent breakage.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Biology Pre-medical
East Carolina University
Greenville, NC08-2024
High School Diploma -
Orange High School
Hillsborough, NC06.2020
Skills
- customer service
- Point of Sale (POS) system operations
- working under pressure
- works well with others or on own
- Great communication skills
- Focused on job at hand yet flexible when needed
- Makes sure to go above and beyond expectations
- Does assigned tasks efficiently
- attention to detail
- Relationship management
- Regulatory compliance
- keeping things clean (such as work stations, and place of work)
- prevents accidents before they can happen
- follows all CDC and COVID-19 guidelines
- Active listening
- Organizational skills
- Collaboration
- Lab safety standards followed at all times
- Conflict resolution
- Decision-making
- People skills
- Time management
- Flexible
- Work ethic
- Microsoft Office
- Critical thinking
Timeline
Research Lab Intern
East Carolina University
01.2024 - Current
Server
Olive Garden
08.2023 - Current
Server
The Blackened Kraken Bar and Grill
06.2022 - 08.2022
Server
Nomad
05.2021 - 01.2022
Online Grocery Associate
Walmart
04.2020 - 07.2020
Dishwasher
Anna's Maria's Pizzeria
02.2020 - 03.2020
Bachelor of Science - Biology Pre-medical
East Carolina University
High School Diploma -
Orange High School