JACOB MCCURDY
Riverview,FL
Summary
Highly motivated and driven manager successful at implementing strategic approaches to drive efficiency and team goals. Recognized for performance excellence in operations, customer care. Strong ability to drive safety, performance, control costs, implement and achieve continuous process improvements. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.
Overview
12
12
years of professional experience
Work History
Senior Operations Manager
Amazon Fulfillment Center
10.2022 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Provided leadership for continual management and employee training initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Developed proposals and presentations for internal and external audiences.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Leader of 18 salaried leaders, 16 hourly supervisors and 800-1200 hourly associates
Operations Manager
Amazon Fulfillment Center
03.2020 - 10.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
- Aligned operational boundaries between processes and production demands.
Flow Area Manager
Amazon Fulfillment Center
03.2019 - 03.2020
- Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals
- Assisted in refining procedures, defining best practices and correcting reported audit issues
- Assessed upcoming projects to forecast projected resource requirements
- Conferred with subordinate managers each day to assess needs and optimize activities
- Analyzed performance data to assess, optimize and elevate operations, targeting current and expected demands
- Collaborated with staff to maximize customer satisfaction, streamline procedures and boost bottom-line performance
- Planned daily operational strategies, including delivery routing, team workflows and initiatives
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination
- Managed day-to-day operations, including supervision and assignment delegation for 7-member team
- Analyzed strategic, core, and support processes and recommended improvements to streamline processes
- organizational operations and facilitate decision-making
- Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality
- Oversaw all aspects of department operations and 7-member area manager team in production, safety, equipment, performance, quality
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Amazon Robotics Process Engineer
Amazon
08.2018 - 03.2019
- Maintained project schedules so that all stakeholders were aware of key milestones and deadline dates
- Assisted the Area Managers, Operations Managers, Sr
- Operations Managers and General Manager with problem and issue resolution
- Crafted problem solve processes that were not only robust, but also easy to perform
- Created diagrams, specifications and other types of documentation that would meet project needs and compliance standards
- Managed South East Region, Quality & Problem Solve consisting of 4 AR Sortable Buildings on complex network level projects
- Interfaced with Sr Operations Process Engineers, ACES Deliver and other stakeholders on daily and weekly basis to provide details on project implementations and resolve issues
- Collaborated with engineers and customers to discuss existing and potential engineering projects and products
- Worked efficiently under strict deadlines to make sure new projects were available for scheduled public releases
- Collaborated with mechanical engineers to resolve mechanical bottlenecks and maintenance issues
- Prepared daily project status updates to keep staff up-to-date on program changes and task requirements
- Contributed to design and construction of problem solve projects
- Effectively managed resources, created project schedules and maintained department budgets
- Provided hands-on technical support, advice and mentoring to all levels of personnel.
Area Manager II
Amazon
04.2017 - 07.2018
Area Manager I
Amazon
10.2015 - 04.2017
Center Store Area Manager
Winn-Dixie Stores Inc.
12.2011 - 08.2015
Education
Lean Six Sigma Black Belt -
USF
Tampa, FL10.2021
Lean Six Sigma Green Belt -
USF
Tampa, FL07.2020
Bachelor of Science - Human Resources and Organizational Leadership
Rasmussen College
Tampa, FL01.2014
Skills
- Microsoft Office Suite
- Information Analysis
- Professional Communication
- Problem Solving
- Training & Development
- Project Implementation, Planning & Management
- KPI Tracking
- Process Development and Streamlining
- Customer Service
- Employee Relations
- Team Building
- Operations Management
Timeline
Senior Operations Manager
Amazon Fulfillment Center
10.2022 - Current
Operations Manager
Amazon Fulfillment Center
03.2020 - 10.2022
Flow Area Manager
Amazon Fulfillment Center
03.2019 - 03.2020
Amazon Robotics Process Engineer
Amazon
08.2018 - 03.2019
Area Manager II
Amazon
04.2017 - 07.2018
Area Manager I
Amazon
10.2015 - 04.2017
Center Store Area Manager
Winn-Dixie Stores Inc.
12.2011 - 08.2015
Lean Six Sigma Black Belt -
USF
Lean Six Sigma Green Belt -
USF
Bachelor of Science - Human Resources and Organizational Leadership
Rasmussen College