Jacob McDonald
Birchwood
Summary
Personable and adaptable professional with a solid foundation in effective communication and organization. Demonstrated knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success. Key skills include problem-solving and attention to detail, with a background in customer interaction and time management. Prioritizes meeting deadlines and maintaining high-quality standards. Ready to utilize and enhance strong analytical and communication skills in the desired position role.
Overview
4
4
years of professional experience
Work History
Associate
Birchwood pitstop
10.2023 - Current
- Handled money
- Helped customers
- Stocked shelves
- Closed store
- Greeted customers
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Server
McDonalds
06.2020 - 10.2021
- Handled money
- Handheld culinary equipment
- Assembled food orders
- Collected food orders
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School -
Rice Lake High School
Rice Lake, WI01.2025
Skills
- Customer Service
- Courteous and Professional
- Computer Skills
- Attention to Detail
- Time Management
- Leadership Qualities
- Customer interaction
- Client Engagement
- Customer service orientation
- Sales Techniques
- Sales expertise
- Practice Management
Timeline
Associate
Birchwood pitstop
10.2023 - Current
Server
McDonalds
06.2020 - 10.2021
High School -
Rice Lake High School