Amanda McDowell
Riverside,CA
Summary
Accomplished Estimator with a proven track record at Inland Empire Collision, adept in damage assessment and cost estimation, alongside exceptional customer service skills. Enhanced service department operations significantly, leveraging expertise in repair planning and parts ordering. Known for meticulous attention to detail and ability to streamline claims processing, ensuring customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Estimator
Inland Empire Collision
07.2023 - Current
- Evaluate vehicle conditions and determine necessary repairs or services.
- Prepare detailed and accurate estimates for customers based on diagnostics and repair needs.
- Communicate effectively with customers to explain repair options, costs, and timelines.
- Collaborate with service technicians to ensure all aspects of the repair process are understood and documented.
- Maintain up-to-date knowledge of automotive repair techniques, parts pricing, and industry standards.
- Assist in managing service department operations to enhance efficiency and customer experience.
- Provide exceptional customer service by addressing inquiries and concerns promptly.
- Support sales initiatives by promoting additional services or products relevant to customers' needs.
Estimator
Caliber Collision
10.2021 - 06.2023
- Evaluate vehicle conditions and determine necessary repairs or services.
- Prepare detailed and accurate estimates for customers based on diagnostics and repair needs.
- Communicate effectively with customers to explain repair options, costs, and timelines.
- Collaborate with service technicians to ensure all aspects of the repair process are understood and documented.
- Maintain up-to-date knowledge of automotive repair techniques, parts pricing, and industry standards.
- Assist in managing service department operations to enhance efficiency and customer experience.
- Provide exceptional customer service by addressing inquiries and concerns promptly.
- Support sales initiatives by promoting additional services or products relevant to customers' needs.
Office Administrator
Hamblin's Body and Paint
03.2013 - 03.2020
- Schedule appointments and provide updates to customers on the status of their vehicles on a regularly scheduled basis.
- Perform administrative tasks, data entry, close out invoices and ensure the most accurate and current information is in our system (CCC1/Summit).
- Coordinate drop off/pick up of rental cars or our courtesy van for customers when necessary.
- Communicate with management and other team members on any new situations with customers and/or insurance companies.
- Answer telephone calls and welcome vendors, scheduled and walk-in customers with a warm smile.
Education
No Degree - Property And Casualty License
Mike Russ Financial Training
Online03-2020
Skills
- Damage assessment
- Cost estimation
- Insurance procedures
- Photographic evidence
- Vehicle inspection
- Estimating techniques
- Claims processing
- Repair planning
- Parts ordering
- Damage documentation
Timeline
Estimator
Inland Empire Collision
07.2023 - Current
Estimator
Caliber Collision
10.2021 - 06.2023
Office Administrator
Hamblin's Body and Paint
03.2013 - 03.2020
No Degree - Property And Casualty License
Mike Russ Financial Training
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