Jacob McGill
Plymouth,MI
Summary
Hardworking and reliable service technician with strong abilities in Service and Installation. Offering leadership, strong work ethic and communication. Highly organized, proactive and punctual with team-oriented mentality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Department Lead
Great Lakes Segway
04.2022 - 03.2024
- Responsible for day to day operations of the service department.
- Performed diagnostics and completed repairs on all product lines.
- Worked closely with office management to ensure high customer satisfaction and customer retention.
- Provided remote support for customers with mobility restrictions.
- Managed a team of up to 5 technicians to complete service in a timely and cost effective manner.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Field Service Technician
Redguard Fire & Security
02.2021 - 04.2022
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Lead Fire Alarm Service Technician
Eagle Security Fire & Life Safety Inc.
03.2020 - 02.2021
- Installed, tested and repaired fire alarm and control systems for commercial and residential projects.
- Provided exemplary in-field customer service to satisfy user requirements for safety and visual assessment.
- Showed strong written and verbal communication skills to assist with quality control and device maintenance.
- Worked in high-stress environments utilizing ladders, scaffolds and high-lift equipment as well as in confined spaces including ducts, crawlspaces and vents.
- Achieved proper alarm operation by testing hardware, connections and signals.
- Supervised installation crews of between two and six installers to complete projects on schedule and within budget
Field Service Technician
TOMRA
12.2018 - 03.2020
- Trained customers on equipment use after installation.
- Provided on-site services, installed new systems and escalated customer complaints.
- Handled telephone support calls from customers to identify issues and provide effective solutions.
- Diagnosed malfunctions to various tools, equipment and machinery components.
- Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
- Observed safety protocols in field to prevent injuries and accidents.
Field Service Technician
Wenzel America Ltd.
10.2016 - 04.2018
- Performed on-site calibrations and retrofitting for coordinate measurement machines and the WGT (Gear Checking Machines) product lines
- Took part in the development and implementation of new quality inspection technologies
- Maintained high levels of customer satisfaction by efficiently identifying and resolving faults, suggesting enhanced operating techniques, and recommending system improvements.
- Diagnosed software and hardware malfunctions for various tools, equipment and machinery components.
- Performed software upgrades and basic part inspection programs
- Followed checklists to inspect drives, motors, and belts for comprehensive maintenance.
- Traveled to multiple field locations per week to evaluate equipment state and performance.
- Completed all work reports promptly following field visits.
Site Supervisor
Henrob Corp. (Now part of Atlas Copco Group)
08.2014 - 05.2016
- Performed on-site maintenance, programming, and repair for robotic riveters.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Coordinated budgets, tracked expenses and documented progress and variations from plans.
- Maintained team schedules, supply stocks, and preventative maintenance schedules.
- Tracked various machine operation times to improve preventative maintenance scheduling needs.
- Relayed information from various customer positions to project managers to meet all customer needs.
Education
Some College (No Degree) - Engineering
University Of Michigan - Flint
Flint, MIHigh School Diploma -
Brighton High School
Brighton, MI5 2011
Skills
- Electrical Motors and Drive Systems
- Internal Combustion Engines and Drive Systems
- Closed circuit TV systems
- Installation and servicing
- Equipment programming and calibrating
- Customer support and assistance
- Effective customer communication
- Blueprint reading
- Decision-making
- Time management
- Troubleshooting
- Coordination
- Planning
- Working collaboratively
- Work ethic
- Maintenance and repair
- Problem resolution
- Multitasking
- Team leader
- Motivational
- Works well with others
- Very punctual
- Interpersonal Communication
- Organization
- Task Prioritization
- Multitasking Abilities
Certification
- Certified Lift Operator, Eagle Security Fire & Life Safety Inc - 2021
Timeline
Service Department Lead
Great Lakes Segway
04.2022 - 03.2024
Field Service Technician
Redguard Fire & Security
02.2021 - 04.2022
Lead Fire Alarm Service Technician
Eagle Security Fire & Life Safety Inc.
03.2020 - 02.2021
Field Service Technician
TOMRA
12.2018 - 03.2020
Field Service Technician
Wenzel America Ltd.
10.2016 - 04.2018
Site Supervisor
Henrob Corp. (Now part of Atlas Copco Group)
08.2014 - 05.2016
Some College (No Degree) - Engineering
University Of Michigan - Flint
High School Diploma -
Brighton High School