Jacob McGinnis
Washington Township,NJ
Summary
Effective communicator and leader at Coldstone Creamery for five years, where I excelled in conflict resolution and quick problem-solving. Demonstrated adaptability with my shifts, and reliability with my work ethic. Skilled in team training and management, significantly improving store performance, and enhancing the customer's overall experience.
Overview
5
5
years of professional experience
Work History
Crew Member
Coldstone Creamery
Sewell, NJ
02.2020 - 09.2021
- Conversated with customers while taking orders and promoted positive image for the store.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Assisted with customer requests and answered questions to improve satisfaction.
Shift Leader/ Manager
Coldstone Creamery
Sewell, NJ
09.2021 - Current
- Responsible for hiring and training staff members.
- Developed strong interpersonal, verbal, organizational, and leadership skills.
- Handled customers with inquiries, complaints, and concerns in a timely and respectable manner.
- Ensuring quality customer service while overseeing the store.
Education
Some College (No Degree) - Major: Criminal Justice Minor: Sociology
Rutgers University - Camden
Camden, NYSkills
- Clear communication
- Conflict resolution
- Quick problem-solving
- Adaptability
- Time management
- Reliability
Accomplishments
- Deans list every semester in college with a culmative GPA of 3.9
- Honors College member at Rutgers University - Camden
Volunteering
- I volunteered with my college's food pantry to help stock the shelves with food, take inventory, and promote the pantry for more outreach
- I volunteered with my Honors College at RUC to help clean up parks within Camden, and I also helped serve breakfast to the homeless population in Camden at the local church
- I was a part of the citizens police academy at Washington Township Police department in October of 2022, where I gained insight on police operations and how the department works.
Study Abroad
Comparative Criminal Justice in the United Kingdom, March 2023
- I studied the criminal justice system in London, Scotland, and Northern Ireland
- Visited the University of Edinburgh, London’s House of Parliament, Stonehenge, and the Tower of London
Timeline
Shift Leader/ Manager
Coldstone Creamery
09.2021 - Current
Crew Member
Coldstone Creamery
02.2020 - 09.2021
Some College (No Degree) - Major: Criminal Justice Minor: Sociology
Rutgers University - Camden