Jacob McGonigle
Santa Rosa Beach,FL
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Sociable Server offering 4 months of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
1
1
year of professional experience
Work History
Server / Banquet Server
Sandestin Golf and Beach Resort
Santa Rosa Beach, FL
07.2023 - 07.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Responded to ad hoc cleaning duties at end of shift.
Bartender
Sandestin Golf and Beach Resort
Santa Rosa Beach, FL
03.2024 - 07.2024
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted customers and provided excellent customer service.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Developed good working relationships with fellow employees through effective communication.
- Greeted frequent visitors by name and explained new promotions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Neatly sliced and pitted fruit for garnishing drinks.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Poured wine, beer and cocktails for patrons.
- Adhered to state regulations regarding serving alcohol responsibly.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Performed opening and closing duties including restocking supplies.
- Greeted guests with friendliness and professionalism.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Upsold customers from shelf to premium brands to help boost sales.
- Collected and organized daily till totals and tips.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Food Runner
Sandestin Golf and Beach Resort
Santa Rosa Beach, FL
06.2023 - 08.2023
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Ensured that all orders were correct before leaving the kitchen area.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Provided assistance with clearing plates from tables after meals were completed.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Responded promptly to customer inquiries and requests for additional items or services.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
- Followed proper cash handling procedures when accepting payments from customers.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Collaborated with management team on ways to improve service levels within the restaurant.
- Assisted in training new staff members on restaurant operations and procedures.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Ensured compliance with health code regulations related to food storage temperatures.
- Double-checked meals placed in window against customer tickets for accuracy.
- Memorized dining room floor plans and understood seat number system.
- Assisted servers to optimize guest dining experience.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Responded quickly to customer concerns and escalated major issues to management.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Offered insight into menu items to answer customer questions.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Stocked service supply areas with tableware, garnishes and prepared food.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Assisted hostess by answering phones to take reservations or to-go orders.
- Prepared checks to itemize and total meal costs and sales taxes.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests with friendliness and professionalism.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Supported serving staff in delivering accurate and well-presented food orders.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Resolved guest complaints to maintain complete customer satisfaction.
- Stocked service stations with ice, napkins and straws.
- Participated in ongoing training to enhance job skills and knowledge.
- Filled and served various beverages for customers.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted frequent visitors by name and explained new promotions.
- Stocked displays with new and transferred merchandise.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Education
High School Diploma -
Allen D Nease Senior High School
Ponte Vedra, FL05.2023
Skills
- Food Inspection
- Guest Engagement
- Table Bussing
- Order Management
- Safe Food Handling
- Food Delivery
- Food Running
- Table Setting
- Supply Restocking
- Price Memorization
- Food Station Setup
- Item Promotion
- Food Safety Understanding
- Positive and Professional
- Special Dietary Requirements
- Guest Relations Management
- Suggestive Selling
- Menu Knowledge
- Order Accuracy
- Menu Memorization
- Point of Sale (POS) System Operations
- Menu Presentation
- Guest Seating
- Effective Customer Upselling
- POS Operation
- Quality Control
- Dish Preparation
- Ordering Procedures
- Buffet Setup and Takedown
- High-Volume Dining
- Cash Handling
- Relationship Management
- Liquor, Wine, and Food Service
- Performance Improvement
- Dining Customer Service
- Regulatory Compliance
- Sales Expertise
- Service Prioritization
- Table Setting Arrangements
Affiliations
- I played soccer competitively for 15 years and spent the last 5 years captaining my club soccer team.
- I spent the summer going into my junior year of high school volunteering for the North Florida School of special education.
- Im currently working on getting a degree in Biology
Timeline
Bartender
Sandestin Golf and Beach Resort
03.2024 - 07.2024
Server / Banquet Server
Sandestin Golf and Beach Resort
07.2023 - 07.2024
Food Runner
Sandestin Golf and Beach Resort
06.2023 - 08.2023
High School Diploma -
Allen D Nease Senior High School
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