Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
Jacob McIlvaine

Jacob McIlvaine

Redondo Beach,CA

Summary

Motivated crisis management professional with over four years of institutional strategic planning, project management, and process optimization experience. Skilled in adapting to shifting project needs while managing multiple projects, budgets, and timelines in a fast- paced environment. Results-oriented and proactive problem solver with strong communication, organizational, and interpersonal skills.

Overview

7
7
years of professional experience

Work History

Business Resilience Specialist (Embedded Consultant)

Meta
10.2021 - Current
  • Oversaw strategic program planning and operations and developed standards and guidelines for the Global Crisis Management (GCM) program. This includes over 70 regional crisis management teams made up of cross-functional business units in the Americas, Europe, Middle East & Africa, and Asia. Developed buy-in and engaged stakeholders through management of service deliverables of the GCM program across Meta.
  • Built unique process flow for activating crisis management teams using Six Sigma methodology to analyze and improve current process. Updated activation process increased activation time by 20% by reducing manual functions of the process and implementing technological improvements.
  • Completely overhauled team strategy for reporting metrics. Developed new metrics and KPIs in line with team mission that tracked progress toward specific goals and revealed actionable steps to improve team performance. Increased number of metrics exceeding target by more than 10%.
  • Developed Tableau dashboard measuring global business resilience of all offices from CRM (Salesforce) database using key measures of office and business function resilience. This increased business continuity preparedness of more than 30 office locations and business functions globally. Analyzed crisis database and built custom business resilience reports using SQL to influence strategic decision making and goal setting.
  • Created team training and exercise compliance standards for all global crisis management teams which resulted in an increase of team readiness scores by an average of 9%.
  • Implemented team maturity model using internal feedback, results, and metrics to develop maturity scores for all core functions. Analyzed data from the model to increase efficiency and drove team maturity up by 7% year over year.

Operations Coordinator

John Snow Research and Training Institute
11.2020 - 10.2021
  • Coordinated scoping exercises for work development processes and planning across 8 US based technical teams and foreign based teams in 10 countries. Developed framework for establishing new offices in countries and assisted in onboarding personnel.
  • Developed tracking system to support management and operation of 129 deliverables across 8 technical teams with matrixed project structure. Increased number of deliverables completed on schedule by 20%. Analyzed and produced quarterly reports that highlighted work progress on deliverables.
  • Project managed yearly USAID work planning process by consolidating work plans for 50 people across 8 technical teams. Coordinated workstreams across teams for cross-cutting collaboration. Institutionalized a process for amending the work plan throughout the project year.
  • Updated Project Director on daily basis apprising them of specific operational or management concerns. Exercised discretion and sound judgment with respect to sensitive information learned from senior management and communications with clients.
  • Organized bi-weekly executive meetings for the client and responded to all questions or concerns that arose. Designed Excel tracking sheets for clients to have live access to deliverable status, which improved client satisfaction.
  • Coordinated a two-week live global evidence exchange event for over 1,000 professionals in over 50 countries with real-time translation services.

Sales Agent

American Income Life Insurance Company
06.2020 - 10.2020
  • Exceeded expectations in first month with more than $7,000 in sales.
  • Managed and tracked client data within CRM system while maintaining clean database for most effective scheduling and coordination of client meetings.
  • Built strong rapport with potential clients to best serve their needs and to develop long term relationships as their trusted advisor.
  • Successfully obtained new client leads through referrals from existing clients.
  • Increased sales and customer satisfaction through personalized servicing.

Regional Coordinator

Peace Corps
05.2019 - 03.2020
  • Supervised more than 100 Peace Corps volunteers across four project areas in all aspects of service. Conducted semi-annual visits to all volunteers to provide the volunteer with both project and personal support. Advised volunteers on best practices for project implementation and monitoring and evaluation through Volunteer Reporting Form.
  • Implemented improved training processes for volunteers in technical and core components required for service. Trained new volunteers on best practices for project implementation and management and provided technical support with ongoing projects, connecting volunteers with other resources as appropriate.
  • Supported Director of Operations and four project managers on all aspects of project management, including organizing travel, coordinating schedules, and ensuring open lines of communication between head office and field volunteers to quickly resolve any issues and assist volunteers in achieving project goals.
  • Organized evacuation of 130 volunteers (due to Covid-19) by assisting Director of Operations with logistical, administrative, and medical aspects of evacuation while remaining in close contact with field volunteers to ensure they had the most up-to-date information.
  • Analyzed, adapted, and implemented procedures from other Peace Corps posts to increase number of successful host family stays. Worked with counterparts across multiple project teams to improve process for identifying and training Paraguayan host families.

Community Health Specialist

Peace Corps
02.2017 - 05.2019
  • Trained local health post staff on how to create and lead didactic and interactive presentations on topics including noncommunicable diseases, maternal and child health, and family planning aimed at both youth and adult audiences.
  • Designed and co-taught 16-week sexual education course with focus on reproductive health and HIV/AIDS for high-school aged youth.
  • Directed design and launch of 40-person scout troop to provide local youth opportunities to learn leadership and life skills and to conduct community service. Trained adult community leaders on how to maintain scout group to ensure sustainability after my service concluded.
  • Implemented community-wide recycling competition to raise awareness of environmental issues. As a result, two schools collected and recycled more than 200 pounds of trash.
  • Served as president of Volunteer Advisory Council, enacting a policy of holding VAC meetings at state government buildings to foster greater connections between Paraguayan state government leaders and Peace Corps staff.
  • Successfully lobbied Country Director for approval and rolled out low- cost peer-to-peer trainings for volunteers as a replacement for trainings that had been cancelled for budget reasons.

Associate

Hanover Executive Search
06.2016 - 02.2017
  • Recruited Financial Advisors with ultra-high net worth (UHNW) clients for wealth management companies and private banks. Successfully placed five UHNW financial advisors in just six months.
  • Mastered Salesforce to maintain detailed information about candidates, creating at least 50 full individual profiles each day. Worked in detail-oriented manner to maintain accurate and up-to-date profiles.
  • Developed reports of constituent profiles on Salesforce to track potential candidates, based on specific data fields: los (length of service), location, AUM (assets under management), T12 (trailing twelve).

Education

MBA - Business Administration

Boston University
Boston
05.2025

Bachelor of Science - Health Science

Boston University
Boston
05.2016

Skills

  • Data Analysis
  • Project Management
  • Risk Mitigation
  • Crisis Management
  • Process Improvement
  • Staff Training
  • Conflict Management
  • Contract Management

Languages

Spanish
Full Professional

Timeline

Business Resilience Specialist (Embedded Consultant)

Meta
10.2021 - Current

Operations Coordinator

John Snow Research and Training Institute
11.2020 - 10.2021

Sales Agent

American Income Life Insurance Company
06.2020 - 10.2020

Regional Coordinator

Peace Corps
05.2019 - 03.2020

Community Health Specialist

Peace Corps
02.2017 - 05.2019

Associate

Hanover Executive Search
06.2016 - 02.2017

MBA - Business Administration

Boston University

Bachelor of Science - Health Science

Boston University

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Jacob McIlvaine