Jacob McIntosh
Rockwood
Summary
With a proven track record at Dollar General Market, I excel in customer service and cash handling, enhancing customer satisfaction and boosting sales through effective relationship building and problem-solving. My diverse skills, from team collaboration to efficient time management, have consistently improved store performance and customer experience.
Overview
2
2
years of professional experience
Work History
Sales Associate
Dollar General Market
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Home Renovator
Self Employed Services
07.2024 - Current
- Cleaned and disposed of debris to maintain safe and clean working environment.
- Hung sheetrock and drywall by attaching panels to studs, cutting adjoining panels and making cutouts around outlets and switches.
- Checked for plumbing issues to replace or repair faucets and pipes.
- Built and installed cabinets, countertops and shelving to provide additional storage and working spaces.
- Inspected job site throughout renovation process to verify quality standards.
- Communicated regularly with clients to discuss progress and address any concerns.
- Held timber, lumber and paneling in place for fastening or cutting.
- Ensured a smooth transition between pre-renovation condition and post-renovation upgrade by effectively managing the demolition process, debris removal and proper disposal.
- Developed innovative strategies to reduce material costs while increasing efficiency.
- Prepared cost estimates for labor and materials to help with planning.
- Created custom pieces to provide unique and personalized touches to living spaces.
Landscaper
Self Employed Services
07.2024 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
Courtesy Clerk
Kroger
05.2023 - 02.2024
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Sub Maker
SUBWAY®Restaurants
11.2022 - 08.2023
- Maintained a clean and organized workspace, ensuring all food was prepared in a sanitary environment.
- Monitored food temperatures regularly to maintain proper storage conditions and ensure freshness of products used in sandwich preparation.
- Streamlined sandwich assembly process, resulting in faster service times for customers.
- Trained new employees on proper sandwich-making techniques, company policies, and safety procedures.
- Increased efficiency by multitasking between various workstations during busy times.
- Built loyal customer base through friendly interactions and consistently delicious subs.
- Adhered to company standards for portion control, reducing ingredient costs without compromising quality.
- Resolved customer complaints professionally, maintaining a positive brand image at all times.
- Supported store cleanliness initiatives by promptly managing spills, sweeping floors, and sanitizing surfaces to maintain a safe and inviting dining environment.
- Mastered the art of upselling by recommending additional menu items like sides or beverages based on customer preferences.
Education
High School Diploma -
Oscar A. Carlson High School
Gibraltar, MI06.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Multi-tasking strength
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Conflict resolution
- Store opening and closing
- Customer needs assessment
Timeline
Sales Associate
Dollar General Market
11.2024 - Current
Home Renovator
Self Employed Services
07.2024 - Current
Landscaper
Self Employed Services
07.2024 - Current
Courtesy Clerk
Kroger
05.2023 - 02.2024
Sub Maker
SUBWAY®Restaurants
11.2022 - 08.2023
High School Diploma -
Oscar A. Carlson High School